Retention Marketing & Creative Services Lead (Remote)

Lead Advertising & Creative Services Manager $50 per hour 6 Month Contract Remote - Must be based in the US Job Summary A leading media and entertainment organisation is seeking a Lead Advertising & Creative Services Manager with experience in customer retention marketing and agency collaboration. This role focuses on developing and delivering creative campaigns targeted at existing customers, with the goal of increasing loyalty, reducing churn, and driving revenue. The successful candidate will provide strategic creative direction, manage external agency partners, and work cross-functionally with internal teams to ensure campaigns are delivered on time, within budget, and aligned to brand and business objectives. Key Responsibilities Act as the main point of contact for internal stakeholders and external agency partners on designated projects Build strong cross-functional relationships to align creative outputs with business goals and performance metrics Manage end-to-end delivery of customer-focused creative campaigns, including: Reviewing briefs and defining creative requirements Briefing and guiding agency partners Managing project timelines and ensuring deadlines are met Reviewing and approving creative assets and messaging Presenting campaign concepts and progress to senior stakeholders Consolidating and delivering feedback to agencies Overseeing quality control throughout the project lifecycle Ensuring final delivery meets agreed specifications and budget Maintain accurate project documentation, including: Archiving completed campaigns and tracking historical activity Monitoring usage rights and renewals Capturing and sharing campaign performance insights and learnings Manage campaign budgets in line with agreed scopes of work Proactively identify risks, resolve project challenges, and implement process improvements and best practices Experience Required At least 3 years' experience in advertising, creative services, or marketing project management Proven ability to manage external creative agencies from concept through to final delivery Experience presenting creative work and campaign strategy to senior stakeholders Strong multitasking skills with the ability to manage multiple projects in a fast-paced environment Background in retention marketing with a focus on customer loyalty, churn reduction, and revenue growth Education Bachelor's degree in Marketing, Advertising, Communications, or a related discipline (preferred) Key Skills Strong understanding of creative processes, formats, and multi-channel delivery Excellent project management and organisational skills with high attention to detail Strong written, verbal, and presentation communication abilities Ability to problem-solve and independently resolve project challenges Collaborative team player with a proactive approach Systems & Tools Proficiency in Microsoft Office (including PowerPoint and Excel) Familiarity with project management tools such as Smartsheet Experience with design collaboration tools (e.g. Figma) Knowledge of content and asset management platforms (e.g. CMS and document sharing systems) Working Arrangement Fully remote role, open to candidates based within the United States #J-18808-Ljbffr Harnham