ESM Platform Engineering Lead - AI-Driven ITSM

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Jones Lang LaSalle Incorporated (JLL) is seeking an ESM Platforms Engineering Manager in Chicago to lead engineering across Moveworks, ServiceNow, and related AI initiatives. You will guide architecture, implement guardrails, and align with change, release, and configuration governance while mentoring a mixed team of direct staff and contractors.

The role requires 8+ years in software/platform engineering, 3+ years in management, and deep ITSM/ITIL4 familiarity.

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Vacancy posted 2 days ago

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