Collections Specialist

Job Description The Collections Specialist supports the Accounting team during a high-volume period by ensuring the accuracy and timeliness of collections activities. This role focuses on contacting customers about past‑due balances, resolving account discrepancies, and assisting with aging cleanup efforts to improve overall receivables performance. The position offers an opportunity to work closely with finance and accounting professionals while contributing directly to cash flow and customer relationship management. Location Madison Heights, MI Responsibilities Contact customers via phone and email to discuss past‑due invoices and outstanding balances in a professional and courteous manner. Conduct regular follow‑up on aging accounts and document all collection efforts accurately and consistently. Research customer account discrepancies, identify root causes, and work toward timely and effective resolution. Maintain detailed and accurate records of customer communications, payment commitments, and account status updates. Assist the Accounting team in reducing outstanding receivables and improving aging metrics through proactive collection activities. Provide clear and timely updates on collection activity and account status to management and relevant stakeholders. Support the Accounts Receivable function with day‑to‑day tasks related to collections and account maintenance. Perform additional administrative or accounting support duties as needed to assist the broader finance and accounting team. Qualifications Minimum 1 year of collections experience. Demonstrated experience making collection calls and managing past‑due accounts. Strong communication skills, both verbal and written. Proven customer service skills with the ability to build rapport and maintain positive relationships while addressing payment issues. Ability to handle collections conversations professionally and courteously, even in challenging situations. Basic proficiency in Microsoft Office, particularly Outlook and Excel, including performing basic lookups. Experience working in a collections or customer service environment. Reliable transportation and ability to work onsite Monday through Friday. Work Environment This role is fully onsite in an office setting in Madison Heights, operating Monday through Friday from 8:00 a.m. to 5:00 p.m. The office houses customer service, sales, warranty, and accounting teams, with approximately 10 to 15 people in the office at any given time, creating a collaborative and cross‑functional environment. Job Type & Location Contract position based out of Madison Heights, MI. Pay And Benefits The pay range for this position is $20.00 - $22.00/hr. Benefits Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison Heights, MI. Application Deadline This position is anticipated to close on Jul 18, 2026. Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr Aston Carter