Credit and Collections Specialist

Job Description

Job Description

Position Summary

The Credit and Collections Specialist is responsible for managing customer accounts to ensure timely payment of outstanding invoices while maintaining positive customer relationships. This role evaluates customer creditworthiness, monitors accounts receivable, resolves billing issues, and works collaboratively with internal departments to minimize financial risk and improve cash flow.

Responsibilities

Responsibilities include but are not limited to:

• Monitor customer accounts to ensure timely payment of invoices.
• Contact customers regarding overdue balances by phone, email, and written correspondence.
• Negotiate payment arrangements while maintaining positive customer relationships.
• Establish and recommend appropriate credit limits based on financial analysis and payment history.
• Investigate and resolve invoice discrepancies, billing issues, and payment disputes.
• Maintain accurate electronic records of collection activities, payment commitments, and customer communications.
• Prepare aging reports and provide updates on delinquent accounts to management.
• Collaborate with Sales, Customer Service, and Accounting to resolve account issues.
• Recommend accounts for collection agencies or legal action when appropriate.
• Process credit holds and releases according to company policies.
• Ensure compliance with company procedures and applicable collection regulations.

Qualifications

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
• Minimum of 2 years of experience in credit, collections, accounts receivable, or a related financial role.
• Strong understanding of credit analysis and accounts receivable processes.
• Proficiency with Microsoft Office, especially Excel.
• Excellent verbal and written communication skills.
• Strong negotiation and conflict-resolution abilities.
• High level of accuracy, organization, and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.

Preferred Skills

• Familiarity with the Fair Debt Collection Practices Act (FDCPA) and other applicable regulations.
• Strong analytical and problem-solving skills.
• Customer-focused mindset with the ability to maintain professional relationships while collecting outstanding balances.

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Occasional lifting of office materials up to 20 pounds.

Work Environment

This position is office-based. Standard business hours apply, with occasional overtime during month-end or year-end close.

Performance Measures

• Collection rate and aging performance
• Reduction in past-due receivables
• Accuracy of account records
• Customer satisfaction and issue resolution
• Compliance with company credit policies