Senior Voice Engineer

Senior Voice Engineer

Use your skills where innovative technology solutions begin. ECLARO is looking for a Senior Voice Engineer for our client in Stoors, CT. ECLARO's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity!

Position Overview

• Seeking a highly capable Voice Engineer to own and operate our enterprise VoIP and unified communications environment.
• This role blends hands-on administration, troubleshooting, and deployment with strategic planning and design.
• The ideal consultant is a self-sufficient operator who can work independently, contribute immediately within a lean team, and drive both day-to-day execution and long-term improvements.

Responsibilities

• VoIP Platform Administration:
  • Manage day-to-day VoIP operations including:
    • User provisioning and deprovisioning.
    • Call routing, dial plans, and number management.
    • Call center queues and agent configurations.
    • Monitor system health, performance, and uptime.
• Deployment & Engineering:
  • Deploy and configure:
    • IP phones and endpoints.
    • Call managers and VoIP platforms.
    • Session Border Controllers (Clients).
    • Support new site builds, migrations, and system upgrades.
• Troubleshooting & Incident Response:
  • Diagnose and resolve call quality issues (latency, jitter, packet loss).
  • Respond to and remediate critical voice outages.
  • Perform root cause analysis and implement preventative fixes.
• Unified Communications & Integration:
  • Integrate voice platforms with:
    • Messaging and conferencing tools.
    • Directory and identity services (e.g., Active Directory).
    • Support interoperability across UC systems and third-party platforms.
  • Design & Capacity Planning:
    • Conduct needs assessments and recommend scalable voice solutions.
    • Design and optimize call flows and routing strategies.
    • Perform capacity planning to ensure performance and reliability.
  • Vendor & Carrier Management:
    • Coordinate with telecom carriers and vendors.
    • Oversee provisioning, escalations, and service delivery.
    • Ensure SLAs and performance standards are met.
  • Documentation & Standards:
    • Maintain accurate documentation including:
      • System configurations and network diagrams.
      • Statements of Work (SOWs) and implementation plans.
      • Test procedures and validation results.
      • Inventory and asset tracking.

Qualifications

• 5+ years of experience in VoIP / Voice Engineering / Unified Communications.
• Strong expertise in:
  • SIP, RTP, and VoIP protocols.
  • Call routing, dial plans, and call flow design.
  • Clients and carrier interconnects.
• Experience with enterprise voice platforms (e.g., Cisco, Microsoft Teams Voice, Avaya, or similar).
• Proven ability to troubleshoot network-related voice issues (QoS, latency, packet loss).
• Experience integrating voice systems with identity and collaboration platforms.
• Strong documentation and communication skills.
• A hands-on engineer who can both design and execute.
• Someone comfortable working in a lean, high-impact environment.
• Ability to operate independently with minimal oversight.
• A problem-solver who improves systems—not just maintains them.

Preferred Skills

• Experience with cloud voice platforms (e.g., Teams Voice, Zoom Phone).
• Knowledge of QoS design and network performance tuning.
• Certifications (CCNA / CCNP Collaboration, equivalent VoIP certs).

ECLARO Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.