Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Since opening my agency in 2021, I’ve built a close-knit, family-oriented team of four where collaboration, support, and shared success are at the heart of everything we do. Before starting my agency, I spent 14 years with Schaub in financial advisory, which gave me a strong foundation in helping clients plan for their futures — a skill I bring into my work every day. Originally from Indiana, I’ve also lived in Los Angeles and now call the North Dallas suburbs home, where my wife and I are raising our two young boys, ages 7 and 4.

Community involvement is a big part of who I am, both personally and professionally. I serve on the Board of Directors for the YMCA and Boys & Girls Club, am active with the PTA and Rotary Club, and coach youth sports including little league, football, and basketball. Giving back and staying connected to the people we serve is something I value deeply.

Our office culture reflects that same family focus. We’re a tight-knit group that loves celebrating milestones together — from potlucks and holiday parties to supporting one another inside and outside of work. In addition to a supportive team environment, we offer opportunities for financial growth, including profit sharing (1% when agency goals are met) and frequent bonuses for sales performance.

If you’re looking for a career where community, family, and teamwork matter — and where your hard work is rewarded — this could be the perfect opportunity for you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Joshua Bradburn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.