CSA I - Scheduling

Customer Service Associate

The CSA has the primary responsibility of handling initial customer contact over the telephone (and at times via the web). These customer contacts may be with the patient, a caregiver, a referral source, or a commercial account. They are there to receive, qualify, and process -according to procedure - all customer orders in a timely, efficient, accurate, and courteous manner. This department is for scheduling patients to come into clinic or tele-visits with the Respiratory Therapists to be set up on their Sleep Apnea equipment. This involves Cpap and Bipap set ups. The Schedulers are also responsible for handling Portable Oxygen Concentrator evaluations. This is asking the patient qualifying questions and setting the patient up with a Respiratory Therapist to evaluate the patient to determine the need of oxygen for portability.

Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one's own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to MedCare's missions, vision and values.

Requirements

Prior Experience:

• Previous data entry experience and customer service-related experience

Other Skills and Abilities:

• Basic Math and Keyboard Proficiency
• Proficient 10-key Numeric Skills
• Functional skills on PC and Related Software
• Independent thinking and decision-making ability; problem solving skills; sound judgement; excellent oral and written communication skills
• Strong time management and organizational skills; ability to work independently and in a team setting
• Knowledge of Payor/Insurance benefits

Preferred Factor:

• One year's HME/DME experience and knowledge