Customer Loyalty Executive

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting‑edge innovation backed by market‑leading service operations! JOB DETAILS Stop customers leaving. Build stronger relationships. Drive growth. At Apogee, we believe winning new customers is important - but keeping them is where real success happens. We are looking for a commercially minded Customer Loyalty Executive to help us strengthen customer relationships, reduce customer churn and identify growth opportunities within our existing customer base. This is not a traditional customer service role. You will be speaking with customers every day, understanding their challenges, resolving concerns, identifying opportunities and ensuring they continue to see value in partnering with Apogee. You will play a key role in protecting revenue, winning back lost customers and creating new business opportunities across our small business customer base. What You Will Be Doing Contacting customers who may be considering leaving Apogee and working to understand and resolve their concerns. Managing retention opportunities and helping protect existing revenue streams. Conducting proactive customer reviews and satisfaction conversations. Re‑engaging customers who have previously left the business. Contacting customers approaching the end of their lease agreements to discuss future options. Identifying upsell and cross‑sell opportunities across devices, managed services and workplace technology solutions. Managing a portfolio of small business accounts and helping them get the most from their partnership with Apogee. Working closely with Sales, Service Delivery, Marketing and Settlements teams to improve customer outcomes. Acting as the voice of the customer and helping drive continuous improvement across the business. What Makes Someone Successful In This Role? You will probably thrive in this role if you: Enjoy talking to customers and building relationships. Are naturally curious and enjoy getting to the root cause of problems. Have the confidence to handle difficult conversations. Like spotting commercial opportunities and creating value. Can balance customer experience with commercial outcomes. Are proactive rather than waiting for issues to arise. Take ownership and follow things through to completion. A typical working pattern is Monday to Friday, 09:00 to 17:00, with a one‑hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five‑day working week. SKILLS AND EXPERIENCE REQUIRED Experience in customer retention, account management, customer success, sales or a similar customer‑facing role. Excellent communication and relationship‑building skills. Experience working with CRM systems and customer data. Strong organisational skills and attention to detail. Commercial awareness and confidence discussing products and solutions with customers. A positive and resilient approach when handling objections or challenging situations. We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward‑thinking business. BENEFITS Flexible working options 33 days holiday including bank holidays Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Life assurance 4 × salary Sponsorship for professional development and memberships Employee Assistance Programme, including financial wellbeing support Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes WHY JOIN APOGEE At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 – we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award‑winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation. Our application form is quick and easy – no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Ready for a fresh start but feeling nervous after time out of work? You’re not alone — the Talent Team at Apogee are here to support you every step of the way and help you take that first step back into work with confidence. If it helps, you’ll also find useful resources and guidance on our careers page to support you. #J-18808-Ljbffr Apogee