Remote Benefit Customer Service Representative - Local to San Diego CA

Job Description

Job Description

REMOTE BENEFIT CUSTOMER SERVICE REPRESENTATIVE

Location: San Diego, CA (Remote or Onsite)
Pay Rate: $18.50/hour

Schedule:
Monday – Friday
8-hour shift scheduled between 8:00 AM and 9:00 PM
Candidates must be available to work any shift within this time frame.

Remote Eligibility :
Must reside within 1 hour of San Diego, CA.

Position Overview

Representatives will initially support one client account and will have opportunities to become cross-trained on additional accounts. Daily responsibilities include assisting members through inbound phone calls, web chat, and email communications.

This position is available as either remote or onsite for qualified local candidates.

Key Responsibilities

• Assist members with benefit enrollment and plan updates.
• Respond to inbound customer inquiries regarding healthcare and pension benefits.
• Provide support via phone, email, and web chat.
• Research and resolve customer questions while maintaining a high level of accuracy.
• Navigate multiple computer applications and systems simultaneously.
• Document customer interactions according to company procedures.
• Maintain confidentiality and compliance with all applicable policies and regulations.
• Deliver professional, empathetic, and solutions-oriented customer service.

Qualifications

• High School Diploma or GED required.
• Previous customer service or call center experience preferred.
• Benefits enrollment, healthcare, insurance, pension, or human resources experience is a plus.
• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and navigate multiple systems efficiently.
• Proficiency with Microsoft Office applications.
• Typing speed of at least 30 WPM preferred.
• Ability to work independently in a structured environment.
• Bilingual English/Spanish candidates are encouraged to apply.

Work Environment

• Remote or onsite opportunity.
• Professional and supportive service center environment.
• Comprehensive training provided.
• Opportunities for cross-training and career growth.

Hours

• Peak Season: Up to 40 hours per week with potential overtime opportunities.
• Non-Peak Season: Typically 32–40 hours per week based on business needs.

Why Join Us?

• Competitive pay
• Remote work opportunity for local candidates
• Paid training
• Professional and collaborative team environment
• Career development and cross-training opportunities
• Meaningful work helping members navigate important healthcare and pension benefits