IT Project Manager

IT Project Manager

The NC Department of Health and Human Services (DHHS) Project Management Office is seeking an IT Project Manager-Expert to lead the implementation of multiple web-based and/or low-code applications.

Responsibilities:

• Responsible for building and obtaining approval of business cases for new projects through stakeholder and market analysis, cost/benefit analysis, project schedule estimates.
• Responsible for implementing medium to large-sized project(s) of moderate to high complexity and risk.
• Responsible for managing the dependencies of the IT project that extends to multiple divisions and external entities.
• Responsible for working directly with senior level executives, IT personnel, business program, and external resources to analyze and execute project requirements and manage stakeholder expectations.
• Work with DHHS Business, IT and the selected Vendor team to complete implementation of the project.
• Responsible for the leadership, direction and oversight of the project team(s) and of all vendor-related activities tied to the project and report to senior executive management.
• Work hand-in-hand with vendor to manage project milestones and critical dates to identify potential risks and impacts that could jeopardize project schedule. Identify ways to resolve schedule issues. Keeps management aware of the situation.
• Support the Contract Administrator by performing vendor management and ensuring that that vendor deliverables are reviewed and approved by the appropriate team members.
• Develop all project management artifacts following the practices and guidelines from the PMI’s PMBOK, the NC DHHS PM Methodology, and State of NC project methodology, developing the detailed project budget, monitoring expenditures, performing regular status reports, developing and maintaining all required project documentation.
• Manage the day-to-day activities for the project and complete all input to the State project portfolio management tool (based on Microsoft Project Server and SharePoint) and online project notebooks (SharePoint).
• Manage internal and external relationships (agency, Federal, vendor, other State agencies, community-based providers and other external stakeholders) and dependencies across all workstreams to ensure successful delivery of the project.
• Manage the day-to-day activities on the project including monitoring and controlling project risks, cost, and schedule, tracking project expenses and determining if these are within the allocated budget, and manage project changes.
• Assist the business in managing procurement efforts through the development of procurement documents such as Requests for Proposals, Statements of Works for State Term Contracts, Requests for Quotes, etc.; write content related to project scope and maintenance activities; and perform administrative tasks during bid evaluation, contract negotiations and award approval processes.
• The PM will ensure the quality of deliverables and effectively manage the team and day-to-day relationships to ensure project scope delivery.

Skills:

• Results-oriented, self-motivated individual with a very strong work ethic and must be able to demonstrate excellent IT Project Management, negotiation, communication and problem-solving skills
• Solid Leadership, facilitation, presentation, team building and change management skills to influence and guide cross functional teams required
• Healthcare related experience is preferred
• Ability to act independently with sound business judgment and thrive in environment with diverse communication styles
• Ability to manage complex projects with multiple work streams with aggressive (and sometimes competing) timelines
• Candidate must have experience implementing one or more of the following low-code technologies: Salesforce, Microsoft Dynamics or ServiceNow
• Ideal candidate for this position would have project management experience in a healthcare and/or state government setting
• Project management experience, preferably with large, complex automation implementation efforts

Required:

• 10 Years Demonstrated Project Management experience on IT application/system development and deployments for multiple clients.
• 10 Years Proven track record of delivering projects and work streams with aggressive timelines and deliver within scope, budget and schedule.
• 10 Years Objective decision-making ability based on strategic objectives priority, business performance analysis and resource availability.
• 10 Years Hands on experience managing project risk, cost, schedule, quality, testing, and communications.
• 7 Years Experience implementing applications using Salesforce, MS Dynamics and/or ServiceNow.
• 3 Years Strong leadership, organizational, interpersonal and time management skills.
• Demonstrated oral and written communication and presentation skills.
• 7 Years Solid work experience with project management tools including Microsoft Project and Project Server.
• 7 Years Experience with MS Office and Teams.
• 5 Years Demonstrated experience with Waterfall, Agile and Hybrid software development frameworks.
• 5 Years Demonstrated experience with vendor management on a medium or large IT project/system implementation.
• 8 Years Knowledge of healthcare systems with an emphasis on behavioral health, developmental disabilities and substance use.
• 8 Years Extensive understanding of MS SharePoint end user experience, sites, libraries, lists and groups.
• 8 Years Cost/benefit analysis and market analysis.