DMAC Technician

Job Description

Job Description

Job Title: DMAC Technician

Job Description

This role focuses on delivering high-quality Technology Move, Add, and Change (DMAC) support within a fast-paced financial markets environment. You will handle hardware-based moves, adds, changes, imaging, migrations, and large move project coordination, while also performing essential administrative and documentation tasks. The position requires flexibility to work evenings and weekends as needed and a strong commitment to customer service and teamwork.

Responsibilities

• Perform Technology Move, Add, and Change (DMAC) duties, including differentiated moves, adds, and changes in a financial markets environment.
• Execute hardware-based tasks such as PC builds, installations, disconnects, reconnects, deployments, and refresh activities.
• Support data migrations, Windows 10 and Windows 11 deployments, imaging, and troubleshooting of hardware and related issues.
• Coordinate large move projects, ensuring all moves, adds, changes, and related activities are completed accurately and on time.
• Engage and coordinate with vendors for telephony and data services, ensuring installations and changes are completed by target dates.
• Manage procurement of systems access and related resources through multiple request management tools.
• Use the Remedy Service Request Management ticketing environment to receive, track, and resolve service requests.
• Respond to client email and telephone inquiries promptly, providing clear updates and high-quality customer service.
• Document all work performed, including updates to logs, assets, status reports, and open requests.
• Maintain accurate and up-to-date status of tasks and requests, ensuring stakeholders remain informed throughout the process.
• Prepare and maintain timesheet logs in Excel and enter time and activities into the Fieldglass tool.
• Follow established processes and procedures while adapting to changing business needs and priorities.
• Collaborate closely with team members and act as a strong team player in a fast-paced, deadline-driven environment.
• Communicate clearly in both written and verbal form with users, colleagues, and vendors to ensure smooth coordination of activities.
• Maintain a high level of attention to detail in all technical and administrative tasks.

Essential Skills

• 2+ years of Technology Move, Add, and Change coordination and/or fulfillment experience in a financial markets environment.
• Proven experience performing moves, disconnects, reconnects, and related hardware deployments.
• Strong Experience in customer service, including direct client interfacing and handling email and telephone inquiries.
• Hands-on experience with PC and hardware deployments, including PC builds, installations, moves, adds, and changes.
• Proficiency with Windows 10 and Windows 11 operating systems.
• Experience with Microsoft Office Suite and O365.
• Ability to work in a fast-paced, deadline-intensive environment while remaining detail-focused.
• Flexibility to work evenings and weekends as needed and openness to overtime.
• Strong written and verbal communication skills.
• Ability to document work thoroughly, including logs, asset updates, status reports, and timesheets.
• Comfort using request management tools and ticketing systems, including Remedy Service Request Management.
• Demonstrated ability to adapt to changing business needs and priorities.
• Ability to troubleshoot basic hardware and deployment issues.
• Strong teamwork skills and a collaborative mindset.

Additional Skills & Qualifications

• A+ certification is a plus.
• Experience supporting a trading or financial markets environment.
• Familiarity with data migrations, imaging, and refresh projects.
• Experience with deployment and troubleshooting of Windows-based hardware environments.
• Ability to maintain detailed logs in Excel and record time and activities in tools such as Fieldglass.

Why Work Here?

You will join a long-term contract opportunity within a major financial institution, gaining hands-on experience in a dynamic trading and financial markets environment. The role offers exposure to enterprise-level technologies, structured processes, and large-scale move and deployment projects. You will develop your technical and coordination skills in a fast-paced setting while working with a supportive team that values adaptability, professionalism, and continuous learning.

Work Environment

The work environment is fast paced and deadline intensive, supporting a trading and financial markets setting. You will work with technologies such as Windows 10, Windows 11, Microsoft Office Suite, O365, and the Remedy Service Request Management ticketing system. The role involves both on-site hardware work and administrative tasks, including documentation and time tracking in Excel and Fieldglass. The schedule is based on a 40-hour work week, with the expectation of flexibility for evenings and weekends as business needs require. The dress code is business casual, and you will operate in a highly dynamic support environment where responsiveness, precision, and professionalism are essential.

This is a Contract position based out of New York, NY.

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in New York,NY.

This position is anticipated to close on Jul 6, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.