Customer Service Representative

Customer Service Representative | Vacaville, CA Hourly Position | Annual Pay Range: $35,000–$45,000 ($21/hr) Weekend availability is required (once onboarding and training is complete) Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let's Talk. Your Future Starts Here! At Right Way Garage Doors, we're more than just a home services company—we're a tight-knit team with big goals and even bigger opportunities. If you're someone who loves working with people, enjoys problem-solving, and thrives in a collaborative environment, we want to hear from you. We're looking for a Customer Service Representative who is friendly, proactive, and driven to join our growing Vacaville, CA team. This isn't just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged. Initially, the CSR will work Monday-Friday 8-5, in office, so they can get acclimated and train properly. This usually is a 60-90 day cycle. After that time period, most CSRs are comfortable on the phone and can answer 80-90% of any customer inquiry. After this training period, a successful employee will transition to a weekend schedule, which Sat/Sun is remote work. Our facility/office is closed over the weekend, so the employee will receive a laptop and be able to work from home. Weekdays are always in-office. What You'll Be Doing Provide exceptional service with empathy, professionalism, and a positive attitude Handle a high volume of calls with confidence and efficiency Communicate across multiple channels to resolve issues and provide timely updates Research solutions and respond to customer needs with friendly, helpful support Keep detailed and accurate records of customer interactions Identify opportunities to recommend services that add value for the customer Collaborate with technicians and office staff to ensure a smooth service experience Learn our offerings inside and out—becoming a knowledgeable go-to resource What We're Looking For 1+ year in a customer service role (home services or tech industry experience is a plus) Weekend availability (once onboarding and training is complete) Excellent communication and active listening skills Highly organized with strong time management and multitasking abilities Friendly, adaptable, and calm under pressure Familiarity with ServiceTitan is a bonus (but we'll train the right person!) A team player who is excited about growth and contributing to success High school diploma or equivalent Why You'll Love It Here A supportive, team-first culture where your efforts are valued Clear opportunities for advancement—we love to promote from within Respect, recognition, and rewards for hard work and dedication Hands-on training and mentorship to help you succeed A chance to grow your career with a respected and expanding local company What We Offer Competitive Benefits Package: Health, Vision, Dental, PTO, Holidays, 401(k) with match Employee Discounts on products and services Employee Referral Program Be part of a world-class network of residential service brands that invests in your development A strong focus on internal growth with opportunities to move into senior roles Location: Vacaville, CA Position Type: Full-Time, Hourly Annual Compensation: $35,000–$45,000 based on experience Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Right Way may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check. *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer. Pay Range$35,000—$45,000 USD #J-18808-Ljbffr Guild Garage Group