Commercial Lines Insurance Account Manager

We're seeking a skilled Commercial Lines Insurance Account Manager to join our growing team. This role focuses on servicing and managing our existing book of commercial business, ensuring clients have proper coverage, handling renewals & rewrites, processing endorsements, and providing exceptional day-to-day account service. Sales skills and the ability to convert prospective client inquiries into new business are highly valued as well. If you're detail-oriented, enjoy building client relationships, and take pride in delivering outstanding service, this is the perfect opportunity. What You’ll Do Manage a portfolio of commercial lines accounts, serving as the primary point of contact Process policy changes, endorsements, and certificate requests accurately and efficiently Handle policy renewals, conducting coverage reviews and securing competitive quotes Manage non-renewal and rewrite situations, finding solutions for existing customers Respond to client inquiries regarding coverage, billing, and claims Conduct comprehensive policy reviews to identify coverage gaps and recommend appropriate solutions Identify and pursue new business opportunities from prospective client inquiries and referrals Collaborate with carriers and wholesalers to resolve issues and ensure smooth policy administration Maintain compliance with underwriting guidelines and company standards Support producers with occasional new business submissions as needed What We’re Looking For Preferred Qualifications: 3-5+ years of commercial lines insurance experience Experience at an independent insurance agency Active NY Property & Casualty insurance license Proficiency with agency management systems (HawkSoft, AMS360, Applied Epic, or similar) Proficiency in Microsoft Office 365 Strong knowledge of commercial property, general liability, workers' compensation, business auto, umbrella, and other commercial lines coverages Exceptional attention to detail and organizational skills Strong written and verbal communication abilities Excellent customer service mindset with ability to build lasting client relationships Ability to quickly learn and understand different carrier underwriting guidelines and requirements Ability to analyze coverage gaps and recommend appropriate solutions Comfortable working in a fast‑paced environment with competing priorities Self‑motivated with excellent time management skills What We Offer Competitive salary: $80,000 - $100,000+ per year Medical insurance plan SIMPLE IRA with company match Paid time off Primarily in‑office position with potential for occasional work‑from‑home arrangements after onboarding and training period. Management is open to fully hybrid situations for the right candidate. Salary range may vary for other regions. Who Should Apply This role is ideal for insurance professionals who thrive on client service and relationship management. You'll focus on being a trusted advisor to existing clients, ensuring they have the right coverage and receiving prompt, professional service. If you take pride in building long‑term relationships and enjoy the technical aspects of commercial insurance, this position offers the opportunity to make a real impact on client satisfaction and retention. #J-18808-Ljbffr Brooks Robb & Callahan Insurance Agency