Wetzel''s Pretzels - Assistant Manager

Job Description

Job Description

JOIN OUR TEAM! We are a fresh bakery producing hot, crave-able, hand-made pretzels that are best in class, just like our teams! Wetzel's Pretzels is looking to hire fun and outgoing assistant managers who will help build positive sales through excellent customer service! We are searching for team-oriented individuals who are excited to work in a fast-paced environment. If this sounds like you and you want to be a part of a fun, growing brand, apply today! Enjoy a fun, team environment with competitive pay, flexible scheduling, and free fresh food and drinks. It’s work that doesn’t feel like work!

Responsibilities Include:

• Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given.
• Be accountable for shift responsibilities.
• Assist General Manager with the overall operations and P&L performance within the store.
• Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience.
• Adhere to brand standards and systems, delivering quality food and beverage to each guest.
• Build store sales performance through positive community/guest relations, effective local marketing, and execution of brand standards.
• Consistently review business practices to determine customer and team member needs.
• Create strategies to act on performance opportunities and improve overall business performance.
• Assist with supervising and developing a staff of 20-30 team members.
• Create and sustain highly productive store environment through training excellence and leadership.
• Control costs and drive revenue reflected by a strong profit and loss statement.
• Comply with all restaurant and brand policies.
• Ensure cash handling and sanitation procedures are in place and followed.
• Furnish regular reports to the corporate office.
• Complete orders on a weekly basis.

Qualifications/Requirements:

• Some prior management experience is preferred. Food service/retail background is a plus.
• A strong desire to grow personally and professionally.
• A passion for results and the ability to set compelling targets and deliver on commitments.
• Problem solving and decision-making skills with the ability to make sound decisions based on analysis, experience, and judgment.
• Must demonstrate a proven ability to build store sales/financial performance.
• Strong interpersonal, communication, planning, and organizational skills are required.
• Must be able to adhere to a schedule and arrive ready to work on time, dressed for the role and ready to act in a professional manner.
• Must be guest-focused with the ability to anticipate and understand guests’ needs and exceed their expectations.
• Have the ability to work with and build a team.
• Be willing to work weekends and holidays.
• Must be able to lift and/or move a minimum of 10 pounds.
• Other duties as assigned.

Benefits:

• Flexible Schedules
• Education and Tuition Assistance
• 401(k) retirement program with employer matching after 6 months
• Health benefits to employees working over 30 hours per week after one year
• Daily meal (pretzel, dip, drink) and two “Free Meal” cards bi-weekly
• Disney Self Admission Pass (if working in Disney locations)
• Disney World Park Tickets (Summer & Winter if working in Disney locations)
• Team Member recognition program
• Employee Referral Bonus
• Holiday pay rates when working on Thanksgiving and Christmas Day

This job description is not intended to be a comprehensive list of job duties and responsibilities, and the position’s required duties and responsibilities are subject to change with or without notice.

As an equal opportunity employer, Wetzel’s Pretzels, LLC consider applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.