Patient Care Coordinator Abortion navigation

Patient Care Coordinator Abortion Navigation

Health Imperatives (HI) is a multi-service organization dedicated to reducing health and wealth disparities while advancing meaningful opportunities and economic security for people south of Boston. Our mission is to improve the health and well-being of low-income or vulnerable families and individuals in Southeastern Massachusetts. The communities we serve, including Brockton, New Bedford, Plymouth, the South Shore, South Coast, Cape Cod, Martha's Vineyard, and Nantucket, have some of the highest poverty rates and largest wealth gaps in Massachusetts. For nearly 50 years, we have addressed the complex needs of people who are disadvantaged by poverty and discrimination and have fallen through the cracks of mainstream systems of care. HI is a safe and welcoming place for people from every race, ethnicity, culture, gender, sexual orientation, age, ability, and faith. We are dedicated to promoting and achieving diversity, equity, and inclusion. We are committed to elevating the voices of the people we serve and those we employ to provide the highest quality care and to develop the most creative solutions to the challenges we face. We are committed to eliminating disparities and increasing access to meaningful opportunities for all, particularly those disproportionately impacted by systemic racism. We partner with our clients and other community-based organizations and stakeholders to provide coordinated, effective care and support. We serve a diverse mix of racial, ethnic, and cultural groups, including youth, LGBTQIA+ individuals, immigrants, people with limited English proficiency, survivors of sexual assault, domestic violence, commercial sexual exploitation, people with substance use disorders, and youth and adults who are or have been incarcerated. We provide a wide array of trauma-informed health care, emergency services, and support.

Patient Care Coordinator will work within the Sexual and Reproductive Health Services team and in partnership with patients to help address barriers to care and achieve better health outcomes by:

• Serve as the primary point of contact for patients seeking abortion services
• Conduct patient pre-visit intakes, review consent processes, appointment expectations, and logistical needs
• Assist patients with insurance navigation, prior authorizations, Abortion Fund navigation, and billing
• Triage patient concerns pre and post medication and procedural abortion services
• Track patient referrals, support patient navigation to outside medical care, provide follow-up post referral, and obtain medical records for clinician review
• Serve as primary medical assistant during abortion clinics
• Develop and maintain an up to date referral list of surgical abortion, medical, and social service providers
• Complete accurate and timely documentation in the EMR, logs, and report system
• Acting as a liaison within HI programs and with community providers
• Providing patient-centered sexual and reproductive health education and counseling on topics including pregnancy options, abortion services, contraception, sexually transmitted infections, HIV, Hepatitis, PrEP, nPEP, gender affirming hormone therapy, overdose education and narcan distribution
• Other duties as assigned

Required qualifications: Associates degree and at least 2 years of experience providing patient health education, care coordination, and/or case management; strong client-centered skills; demonstrated ability to communicate unbiased reproductive health knowledge to adolescent and adult patients in an effective and culturally competent, non-judgmental manner; experience working with diverse populations; excellent written and oral communication skills in English; work independently as well as collaboratively within a team environment; computer literacy essential.

Preferred qualifications: Bilingual Portuguese speaking; bachelor's degree in health or human services or minimum of five years experience; case management or health navigation experience particularly regarding sexual and reproductive health and abortion related support services; demonstrated experience providing sexual and reproductive health education.