Claims Associate - Consumer

Job Title: Claims Associate - Consumer (VAIL Refund Specialist)
Location: Remote
Duration: 7 Months contract with possibility of extension

PRIMARY PURPOSE:
Starting Monday August 17th, 2026
Monday through Friday
8:00 am-5:00 pm ET (assuming a 1-hour, unpaid lunch)
2-week training
8.5-hour total shift including a 30-minute, unpaid lunch (8-hour workday)
Rep will work their standard schedule Monday through Friday (40-hour workweek)
The position is remote. We prefer they be on Eastern or Central time zone.
Equipment will be provided (desktop, monitors, keyboard, mouse, headset, cables) but they may need to use a personal device to attend at the start of training. This will depend on arrival of equipment.
Must have high-speed, broadband internet service with the following speeds.
Internet plan with Download speed: 25 MB/sec
Internet Upload speed: 8 MB/sec
Must be able to have client computer plug directly into the router within their home.
Must not work over WIFI connection in their home regardless of upload or download speed.

Pre Screening Questions
Have you ever worked in a high-volume, fast-paced claims processing environment before? If yes, please provide some details of your experience (volume and type of claims worked, specific goals, responsibilities for review and documentation, etc.)?
What experience do you have working from home?
How comfortable are you using the elements of Microsoft Office and using multiple systems at once? Can you give examples from your experience?
What do you like/dislike about your current work environment?
Have you worked with client before? Provide name of manager, duration, reason behind leaving

Education & Licensing High school diploma or GED required. They do not need to be licensed.
One (1) year of general office experience or equivalent combination of education and experience required. Claims industry experience preferred. Candidates need to be quick decision makers and be able to work in fast paced environment.

Skills & Knowledge
Knowledge of first party property and casualty claim adjudication as applicable to line of business
Good oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Good organizational skills
Good interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies