Product & Agricultural Technical Support Specialist

Description De L’entreprise Avec plus de 30 ans d'expérience combinée en agriculture et en développement informatique, MAXIMUS, une entreprise d’INGERSOLL RAND, conçoit des solutions innovantes à la pointe de la technologie. Vous avez une passion pour l'innovation et l'excellence visant à façonner l'agriculture de demain? Joignez-vous à nous et venez faire partie d’une équipe dynamique, créative et tournée vers l’avenir! Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. SPÉCIALISTE SUPPORT TECHNIQUE DE PRODUITS LIÉS À L’AGRICULTURE Description De L’entreprise Avec plus de 30 ans d'expérience combinée en agriculture et en développement informatique, MAXIMUS, une entreprise d’INGERSOLL RAND, conçoit des solutions innovantes à la pointe de la technologie. Vous avez une passion pour l'innovation et l'excellence visant à façonner l'agriculture de demain? Joignez-vous à nous et venez faire partie d’une équipe dynamique, créative et tournée vers l’avenir! Sommaire du poste Travailler avec les clients et les utilisateurs finaux pour fournir un soutien technique et de l’aide pour tout problème de logiciel et de matériel? Gérer l’accès des nouveaux utilisateurs et contrôler l’accès des clients? Fournir un soutien technique à d’autres spécialistes en technologie Maximus? Surveiller les rapports de contrôle pour analyser et repérer les problèmes en cours Toutes autres tâches connexes. Conditions d’emploi Date de début : Aussitôt que possible Salaire : Selon l’expérience Lieu de travail : Saint-Bruno-de-Montarville Profil recherché Diplôme d’étude en Électronique, en Technologie de la télécommunication ou autre domaine connexe 2 ans d’expérience dans un poste similaire Bilinguisme (français et anglais) au parler et à l’écrit Espagnol (un atout) Connaissance approfondie du hardware et des logiciels Capacité à établir rapidement de bonnes relations de travail avec les clients? Connaissance de base en électronique Familiariser avec le système de ticket de service et plainte ZENDESK Sens aigu du service à la clientèle? Capacité de bien travailler avec les gens? Solides compétences de communication? Excellentes compétences organisationnelles. PRODUCT & AGRICULTURAL TECHNICAL SUPPORT SPECIALIST Company Description With over 30 years of combined experience in agriculture and IT development, MAXIMUS, an INGERSOLL RAND company, designs innovative solutions at the cutting edge of technology. Do you have a passion for innovation and excellence in shaping tomorrow's agriculture? Join us and be a part of a dynamic, creative and forward-looking team! Summary Work with customers and end users to provide technical support and assistance with any software and hardware issues Manage new user access and control customer access Provide technical support to other Maximus technology specialists Monitor monitoring reports to analyze and identify ongoing issues All other related duties. Conditions Start date: as soon as possible Salary: based on experience Workplace: Saint-Bruno-de-Montarville Qualifications Degree in Electronics or Telecommunication Technology Two years of experience in a similar position Bilingualism (French and English) in speaking and writing Spanish (a plus) In-depth knowledge of hardware and software Ability to quickly establish good working relationships with customers Basic knowledge of electronics Familiarity with the ZENDESK service ticket and complaint system Strong sense of customer service Ability to work well with people Strong communication skills Excellent organizational skills. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit What We Offer At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. #J-18808-Ljbffr Ingersoll Rand