Account Support Specialist (Hourly)

How you make a difference

The Account Support Specialist role involves providing essential support to the company's Federal Bureau of Prisons (FBOP) services by managing and maintaining client accounts, including scheduling, reporting, record-keeping, and claims/invoice review. The position requires a detail-oriented individual with exceptional organizational skills to ensure the smooth running of the FBOP client base.


Qualifications & Requirements

Education

• College degree or related experience.

Experience

• 2 to 5 years of professional experience preferably in a medical or healthcare environment.
• Must have outstanding Interpersonal communication (verbal & written) and telecommunication skills.
• Responsible for multiple daily communications with Clinical Director, HSA, Health Records Assistant, hospitals and specialty physician providers.
• Superior organizational skills required and must be able to aggressively utilize strong multi-tasking abilities to coordinate scheduling patient appointments and managing daily appointment calendar.
• Computer proficiency with specific skills in MS Word, Excel and Power Point.
• Should have excellent attention to detail and be comfortable working under tight timelines.

Key Responsibilities

• Coordinate and schedule patient medical referrals to appropriate providers and ensure timely communication of appointment confirmations to site staff.
• Manage Electronic Record Management Application scheduling functions for FBOP business, including initial referral entry, appointment scheduling, patient information history, and completion status.
• Maintain positive relations with partner hospitals and specialty physician providers, ensuring accurate and timely payments, and communicate provider needs to the Network Development department.
• Manage patient appointment book for on-site clinics and emergency off-site occurrences and obtain proper documentation from clients on a monthly basis.
• Communicate emergent issues, invoicing concerns, process improvement, and client reporting to FBOP leadership and the client. Obtain and manage medical records from outside providers and provide timely information to the client.

You Matter

• Make a difference every day in the lives of the underserved
• Join a mission driven organization with a people first culture
• Excellent career growth opportunities

Join us and find a career that supports:
• Caring for overlooked, underserved, and vulnerable patients
• Diversity, equity, inclusion, and belonging
• Autonomy in a warm team environment
• Growth and training

Perks and Benefits
In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including:
• DailyPay, receive your money as you earn it!
• Tuition Assistance and dependent Scholarships
• Employee Assistance Program (EAP) including free counseling and health coaching
• Company paid life insurance
• Tax free Health Spending Accounts (HSA)
• Wellness program featuring fitness memberships and product discounts
• Preferred banking partnership and discounted rates for home and auto loans

*Eligibility for perks and benefits varies based on employee type and length of service.


We are an Equal Employment Opportunity Employer

We are committed to fostering, cultivating, and preserving a culture of uniqueness.

We celebrate a variety of backgrounds and are committed to creating an inclusive environment for all employees.

We encourage you to apply! If you are excited about a role but your experience doesn't seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.

Deadline to apply to this position is contingent upon applicant volume. Those positions located in Colorado will have a specific deadline posted in the job description.

We are an Affirmative Action Employer in accordance with applicable state and local laws.

We are an Equal Employment Opportunity Employer

We are committed to fostering, cultivating, and preserving a culture of uniqueness.

We celebrate a variety of backgrounds and are committed to creating an inclusive environment for all employees.

We encourage you to apply! If you are excited about a role but your experience doesn't seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.

Deadline to apply to this position is contingent upon applicant volume. Those positions located in Colorado will have a specific deadline posted in the job description.

We are an Affirmative Action Employer in accordance with applicable state and local laws.