Supply Chain Development Program

Position: Supply Chain Development Program Location: Fort Thomas, KY Job Id: 405 # of Openings: 1 Supply Chain Development Program The Supply Chain Development Program at RWI Logistics is an entry‑level, full‑time role designed for recent college graduates that provides foundational training and development necessary to prepare for a career in supply chain logistics. The position is comprised of rotational opportunities over the span of approximately 18‑24 months that provide cross‑departmental exposure and a position placement upon the rotation completion. The program aims to provide hands‑on experience in understanding our business operations, how various components work together to drive our success, and be fully integrated into our organizational culture. You will work independently and in a team environment with practical experience in 2 to 4 rotations, lasting 6 to 9 months (timing and length of rotations are based on business need). Examples of department or team areas you may work in: Finance & Accounting participation in accounting basics Customer‑focused operations training in efficiency and service excellence Carrier‑focused operations managing fast‑paced carrier‑related activities Technology & Continuous Improvement: developing process and project skills Example Duties and Responsibilities You Could Expect to Perform: Accounts Receivable Management: Oversee customer invoicing, payment application, and collections to ensure timely cash flow. Resolve short/overpayments and maintain accurate records of collection efforts while minimizing write‑offs. Cross‑Functional Coordination & Dispute Resolution: Collaborate with Sales, Operations, and customers to investigate and resolve billing disputes quickly. Support accurate account setup, documentation, and prompt resolution of A/R aging issues. Process Execution & Continuous Support: Maintain billing accuracy, meet invoicing deadlines, support carrier invoice processing, and assist the Finance team with reporting and special projects as needed to improve operational efficiency. System Utilization and Data Accuracy: Learn to utilize the Transportation Management System (TMS) to manage customer shipments, load updates, and ensure compliance with carriers. Ensuring data integrity in the system is crucial for effective operations and decision‑making. Scheduling and Coordination: Schedule and reschedule pick‑up and delivery appointments for all loads. Proactively notify shippers and receivers of any changes to optimize the scheduling process and minimize disruptions. Communication and Collaboration: Maintain regular communication and collaboration with customer/carrier representatives to update the status of loads and meet customer service and reporting requirements. Develop Carrier Relationships: Identify, source, and develop business relationships with new motor carriers to support spot and contract customer freight effectively. Aim to grow existing carrier partnerships, enhancing the company's capacity to meet diverse shipping needs. Issue Resolution: Identify and troubleshoot load issues, think critically, and collaborate cross‑functionally to determine and implement the best course of action. Operational Support and Data Reporting: Take appropriate actions to support the completion of all carrier‑related dispatching activities, including reporting the accuracy of data (driver information, carrier dispatch contacts, and equipment types), initiating tracking technology, and escalating driver management issues to relevant parties. Process Improvement & Project Execution: Collaborate on cross‑functional initiatives aimed at streamlining workflows, reducing inefficiencies, and improving system performance. Contribute to project planning, documentation, stakeholder coordination, and implementation of solutions that deliver measurable business value. Data Analysis & Business Reporting: Analyze business processes and performance metrics to identify gaps and opportunities. Develop reports and dashboards that translate complex data into insights that drive strategic decisions and continuous improvement across the organization. Skills and Competencies Educational Background: 4-year degree in Logistics, Operations Management, or a related Supply Chain/Business Logistics field. Technical Proficiency: Strong proficiency in Microsoft Office Suite and the ability to quickly learn company‑specific software. Experience using Transportation Management Systems (TMS) for load management, shipment tracking, and data entry is a plus. Communication Skills: Exceptional verbal and written communication skills for effective interaction with internal teams, carriers, and customers. Able to convey information clearly, providing updates on shipments and coordinating changes with various stakeholders. Problem Solving and Critical Thinking: Excellent critical thinking and problem‑solving abilities, capable of addressing logistics issues proactively and escalating complex problems appropriately. Able to identify patterns or trends in logistics data that may indicate potential issues or areas for improvement. Organizational and Time Management Skills: Strong prioritization and multitasking skills, able to handle multiple tasks simultaneously in a fast‑paced, deadline‑driven environment. Highly organized and detail‑oriented, with the ability to manage and track multiple shipments efficiently. Customer Service Orientation: Demonstrated commitment to outstanding customer service, ensuring customer needs are met promptly and efficiently. Able to maintain a customer‑focused approach while managing the logistics processes effectively. Personal Attributes Team Player: Thrives in a collaborative team environment, working closely with others to achieve operational objectives. Adaptable and Flexible: Comfortable in a dynamic work environment, able to adapt to changing priorities and handle unexpected challenges. Sense of Urgency: Works with urgency and precision, understanding the importance of timely delivery and operational efficiency. Working Conditions and Physical Requirements This position is performed in a general office setting. The role requires the ability to operate a computer/laptop and telephone, and the capacity to communicate effectively. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. RWI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. #J-18808-Ljbffr