Office Technician (Typing)

Job Description and Duties

Are you looking for fast-paced and challenging work in a contact center? Do you have compassion and enjoy helping others in need? If so, this position may be a great fit for your job search. Our contact center prides itself on providing superior customer service to the people of California, through telephone, email, facsimile, in person, and postal mail communications. Under the direction of the Contact Center Supervisor, (Supervisor I), the incumbent serves as the initial point of contact for the Department using the Department’s Contact Center software and if applicable, at the district office. The incumbent screens inquiries and assists the general public, submits requests using the Department’s case management system and provides sensitive and detailed program information to complainants, respondents, attorneys, the general public, and other interested parties on civil rights pursuant to the Fair Employment and Housing Act, Unruh Civil Rights Act, Ralph Civil Rights Act, and the Disabled Persons Act. In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction. This is a repost of JC-520724. If you would still like to be considered, please re-apply.

You will find additional information about the job in the . Working Conditions

The demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of the job. Requires daily use of a personal computer and related software applications at a workstation. Work under artificial lighting only. Requires ability to complete tasks that require reaching, bending, grasping, and making repetitive hand movements in the performance of daily duties. Requires prolonged sitting and or standing at a workstation for 6.5 to 7 hours per day. Requires ability to effectively handle stress.

This position is located in the Sacramento office at 651 Bannon Street. Special Requirements

The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website. We review your job application to determine if you meet the minimum qualifications. Please ensure to provide detailed information in your application. Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Excellent oral communication skills: Active listener, able to give full attention to callers and to convey information clearly and effectively. Sensitive to people, empathetic, patient, polite and respectful. Dependable, reliable, and responsible. Excellent attendance. Able to maintain composure and defuse disgruntled complainants. Ability to take written and oral instruction. Ability to manage multiple incoming calls. Ability to retain information. Committed to providing exceptional customer service, including giving accurate and detailed department processing steps. Excellent knowledge of clerical procedures, including scanning, photocopying, and processing mail. Ability to handle difficult situations and persons tactfully. Ability to operate a computer and display proficiency with relevant software applications, including virtual contact center software, Microsoft Outlook, Word, and Excel, and CRD’s case management system. Benefits

There are many benefits to joining our team!We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as: Medical Benefits, including , , and insurance Deferred Compensation options: (Vacation/Sick or Annual Leave) Paid Holidays (College Saving Account) School Loan forgiveness under the federal Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - The Statement of Qualifications must have your name and job control number at the top right corner of the page and must not exceed two pages. Responses must be numbered in the same order of the questions.

Describe your experience and comfort level with Microsoft Outlook, Word, and Excel. Tell us in your own words, without the use of an AI assistant, how you learn and retain new information. Why are you interested in working in a telephone support role?