Director of Brand Operations & Production

At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. As WHOOP continues to scale globally, operational excellence across Brand and Marketing is essential to delivering cohesive, high-impact experiences across every channel and market. WHOOP is hiring a Director of Brand Operations & Production to define and scale the operating systems that power the Brand and Creative organization globally. This leader will own the end-to-end Brand and Creative operating model across governance, resource planning, production strategy, tooling, and global delivery infrastructure. Partnering closely with Brand, Creative, and Marketing leadership, the Director will drive operational clarity, scalable workflows, and cross-functional alignment that enable high-quality creative execution at scale while building production into a world-class organizational capability.

RESPONSIBILITIES

Architect and evolve the end-to-end Brand and Creative operating model across intake, prioritization, production, and delivery. Establish governance frameworks, operational standards, and planning processes that enable scalable execution across Brand and Marketing. Serve as a strategic partner to leadership on organizational design, operational scalability, production strategy, and creative resourcing models. Lead resource, capacity, and budget planning aligned to quarterly and annual go-to-market priorities. Drive prioritization, scope management, and operational tradeoff decisions to protect execution quality, team focus, and organizational efficiency. Develop scalable resourcing strategies across internal teams, agencies, production vendors, and freelance partners. Build and scale Production as a strategic operational function supporting global creative execution across campaigns, content, photo/video, digital, and brand initiatives. Own the strategy and evolution of the creative technology ecosystem, including project management systems, workflow automation, localization processes, and digital asset management infrastructure. Oversee end-to-end creative production and delivery across channels, ensuring work is delivered on time, on brand, and aligned to global business needs. Establish KPIs and reporting frameworks that improve visibility into operational performance, delivery effectiveness, team utilization, and production efficiency. Lead continuous improvement initiatives across workflows, tooling, automation, and AI-enabled operational processes. Build and lead high‑performing Brand Operations and Production teams, fostering a culture of clarity, accountability, collaboration, and operational excellence.

QUALIFICATIONS

10+ years of experience in creative operations, marketing operations, production operations, agency operations, or related operational leadership roles within high‑growth, multi‑channel organizations. Demonstrated experience building and scaling operational systems that support creative, brand, or marketing organizations. Proven success leading resource planning, prioritization, and cross‑functional execution across complex initiatives and stakeholder groups. Experience establishing governance frameworks, operational rigor, and scalable workflows within matrixed organizations. Strong understanding of integrated production workflows across campaigns, content, photo/video, digital, and global brand initiatives. Experience overseeing multi‑channel creative production across internal teams, external agencies, production partners, and freelance networks. Strong operational judgment with the ability to navigate ambiguity, manage competing priorities, and drive execution at scale. Experience implementing workflow automation, tooling enhancements, and AI‑enabled operational improvements. Proficiency with project management platforms, workflow systems, and digital asset management tools. Exceptional communication, organizational, and cross‑functional collaboration skills. Strong commitment to embracing and leveraging AI tools in day‑to‑day tasks, ensuring AI‑assisted work aligns with the same high‑quality standards as personal contributions. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long‑term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long‑term growth and success. The U.S. base salary range for this full‑time position is $155,00 - $195,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job‑related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements. #J-18808-Ljbffr Mass Digital Health