hospitality night ambassador

Description What others do by day, you do best by night (including perfect cappuccinos at 3.00 AM). You want to greet the whole world, one person at a time—even when they’re sleepy. We won’t put you in a box as a 'receptionist' or 'food and beverage' person. With us, you’ll become a champion multitasker—customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests. Department Hotels Location US, Miami Compensation $23.85 / hour Shift Night shift hours: 11:00 PM – 7:30 AM. Ability to work weekends is required. Our hotel operates 24/7 with a rotating flexible schedule. Responsibilities Ensuring everyone receives a warm welcome as soon as they walk in. Assisting guests at the self check‑in kiosks (we have no reception desk). Preparing and serving hot and cold breakfast and meals. Performing dishwashing, kitchen cleaning, food handling and cooking duties. Brewing coffee or mixing signatures cocktails. Acting as a secret concierge to the city: answering questions about the best places to visit, eat, shop or party. Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift. Handling various guest requests and providing a new tech skill experience where possible. Managing reservations in the property management system (PMS), including daily night audit. Holding the keys to the property and overseeing night operations. Providing emergency assistance to guests when necessary. Qualifications Genuine touch: treat all people as you would treat your best friends. Passionate attitude: collaborate, remain optimistic, and spread good vibes. Smart thinker: find simpler, better, bolder ways to do things; stay curious and never miss a detail. Real caring: show empathy for people and the planet; be open to diverse viewpoints and experiences. Fluent in English; other languages are welcome. United States citizen or authorized to work in the United States (no visa facilitation). Ability to travel for training as needed. What’s in it for you Competitive pay of $23.85 per hour. Bonus potential up to 10 % monthly based on impact, guest satisfaction, and financial performance. Medical, dental, and vision benefits at a low employee cost. Life insurance and 401(k). Nights at any of our hotels worldwide (business permitting). Extensive time‑off balance starting at 18 days in your first year. An exclusive citizenM outfit. Meal and coffee (or tea) on us during your shift break. Employee Assistance Program (EAP). citizenM x Another Star referral program – refer a friend or family member and receive rewards. Opportunity to travel to other citizenM properties; many ambassadors have progressed to hotel manager roles. Celebrating Diversity citizenM x Another Star celebrates diversity and is committed to creating an inclusive environment for all employees and applicants. We are proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, neurodiversity, national origin, genetics, differently abled, age. #J-18808-Ljbffr citizenM hotels