Technical Support Engineer

$78k - $80k

Franklin Fitch

Northampton, MA

Support Engineer

Location: Northampton, Massachusetts

Salary: $78,000–$80,000

Working Pattern: Hybrid

Hours: 8:00 AM–5:00 PM

The Role

We are working with a leading IT services provider supporting an established organisation in Northampton, MA. They're looking for a 2nd Line Support Engineer to provide hands-on technical support across a Microsoft-focused environment.

You'll work directly with users onsite, resolving hardware, software and connectivity issues while supporting a wider US, Canada and Mexico user base.

Key Responsibilities

Provide 2nd line and deskside support
Troubleshoot Windows, Microsoft 365, hardware and peripherals
Diagnose and resolve break/fix issues
Support basic networking and switches
Install, configure and replace IT equipment
Provide excellent face-to-face user support
Follow technical procedures and troubleshooting processes

About You

2+ years' hands-on IT support experience
Strong Microsoft / Windows knowledge
Good hardware and troubleshooting experience
Basic networking / switch knowledge
Comfortable providing onsite deskside support
Strong communication and customer service skills
Proactive and keen to develop

No specific certifications are required.

Get in touch, if you're keen!

Apply

Vacancy posted 14 hours ago

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