Group Product Manager, Onboarding

About the Role / What You’ll Work On The Lifecycle Mission Team is responsible for underpinning the end-to-end experience of Justworks’ customers—ensuring that every interaction, from shopping to graduation, is frictionless, straightforward, and deeply trustworthy. We build and scale experiences and services that handle our increasing set of customers and their growing needs across more and more stratified workforces. We succeed when our customers discover and pick the right mix of Justworks products for their individual needs, receive best-in-class support to run their business confidently, and utilize comprehensive tools to manage their workforce. As a Group Product Manager at Justworks, you’ll lead and advocate for one or more teams that have full ownership of significant parts of our product suite. You’ll leverage your relationships and expertise to empower your cross‑functional team(s) to succeed, overseeing high‑impact initiatives that advance Justworks’ business objectives. While hands‑on product management will be part of your day‑to‑day responsibilities, you’ll spend a significant amount of time teaching and coaching your direct reports and cross‑functional teams. You’ll guide them in devising strategies, honing their craft, and executing with both excellence and speed. Often, you’ll contribute beyond your team’s scope by actively developing and improving systems and processes that benefit our larger technology organization. Your Success Profile Responsibilities Own and drive the product vision and roadmap for your respective Growth teams within the Lifecycle mission, consisting of Acquisition, Onboarding, and Monetization squads. Align strategy and execution by turning company objectives into actionable team goals and OKRs. Partner deeply with Sales and Marketing leadership to develop a best‑in‑class prospect experience. Ensure products and features are delivered on time, within scope, and with high quality. Lead customer‑focused product development from ideation to execution while ensuring the customer’s voice guides scope and priorities. Build and coach your team in customer‑centric practices, promoting consistent, customer‑driven processes throughout the PDLC. Improve product performance by analyzing launch results and metrics, gathering feedback from customer and prospect‑facing teams, sharing insights, and planning iterative enhancements that align with business goals. Advocate for robust technical roadmaps by understanding engineering perspectives, balancing technical debt, and collaborating on future‑flexible architectures. Communicate effectively with stakeholders and leadership, providing updates on product status, timelines, and any blockers. Proactively take on opportunities beyond core responsibilities to support product strategy and drive impact. How You Will Do Your Work Customer focus builds strong customer relationships and delivers customer‑centric solutions. Teamwork and communication putting our collective best together through documentation, collaboration, relationship‑building, listening, empathy, recruiting, and evangelism. Nimble learning actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Plans and aligns breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules. Business insight applying knowledge of business and the marketplace to advance the organization’s goals. Core Values (COGIS) Camaraderie – Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. Openness – Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. Grit – You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. Integrity – Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. Simplicity – Be like Einstein: “Everything should be made as simple as possible, but no simpler.” Qualifications Minimum of 3 years of product development leadership and 7 years as a product manager in a modern technology business. Experience leading complex, cross‑team initiatives from ideation to execution. You’ve led technical products and/or have a background in computer science (or similar). Experience building new products (0 to 1) as well as a track record of shipping continuous product improvements to an existing product portfolio at‑scale. Proficient with funnel analytics and experimentation and able to define metrics, design tests, and make decisions with incomplete data. High bar for product quality and user experience and skilled at breaking down ambiguous problems and sequencing bets. Strong problem‑solving skills, capable of breaking down complex problems for team execution against business needs. Deep user empathy and a high bar for user experience. Excellent persuasion and advocacy skills, using clear frameworks, story‑telling and first‑principles reasoning. Experience coaching and mentoring individual contributors to enhance team performance and effectiveness. Experience with sales‑assisted and/or PLG motion and strong partnership with Sales/RevOps and Marketing. Experience at high‑growth companies is preferred, in a founder or GM capacity is a plus. Experience building products in a highly regulated domain (e.g., fintech or healthcare) is a plus. Preferred Qualifications Experience with SQL, data exploration, product analytics tooling (e.g.: Amplitude, Heap), and feature flagging/experimentation. Knowledge of CRM/RevOps and Marketing stack (e.g.: Salesforce, Customer.io). Experience in late‑stage or mature B2B SaaS a plus. Base wage range for this position based in our New York City Office is targeted at $210,000.00 to $262,500.00 per year. Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. Total Rewards @ Justworks Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you’re in need of a reasonable accommodation, please reach out to us at View email address on click.appcast.io. Your comfort and success matter to us, and we’re here to ensure an inclusive experience. #J-18808-Ljbffr Justworks