Claims Supervisor

Claims Supervisor

Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Manager or VP, Field Claims in the overseeing and handling of claims. This position will lead and develop a growing team of Property Adjusters in eastern New York. The successful candidate must reside within 50 miles from one of the following branch offices: New York, Allentown, Philadelphia Office. The preferred applicant will work from the New York Claims Office, but consideration will be given to applicants near the Allentown Branch Office and the Philadelphia Branch Office. This is an in office position, subject to ERIE's standard policies, including access to a remote work bank. Relocation assistance may be offered to the successful candidate, if appropriate.

Duties and Responsibilities:

• Manages overall operations of designated area of authority.
• Interviews, hires, trains, and directs personnel.
• Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
• Reviews claims on a regular basis in accordance with company policy.
• When appropriate, set up files of adjusters, checking for coverage, adequate reserves and acts as a resource for answering claims questions.
• Provides additional services as required.
• Takes action as necessary.
• Reviews claim correspondence and provides counsel on further action.
• Resolves coverage or unusual questions within designated authority.
• Conducts related research as necessary.
• Maintains and applies a working knowledge of adjuster's files.
• Maintains knowledge of statutory laws.
• Makes recommendations to and participates with Claims Manager in developing and evaluating claims procedures.
• Handles claim complaints and inquiries.
• Assists Claim Manager and may act on his/her behalf as necessary.
• Where applicable receives and directs processing of legal papers served upon ERIE involving claims action.
• Also directs activities of outside legal counsel as required.
• Where applicable, assists in preparation for trial procedures where applicable.
• Attends pre-trial functions and trials as necessary.
• Where applicable, directs salvage disposal, reviews reports, payments and buyers.
• Negotiates with salvage action and salvage yards on behalf of the company.

Capabilities:

• Collaborates (Leader)
• Cultivates Innovation (Leader)
• Customer Focus (Leader)
• Decision Quality (Leader)
• Develops Talent (Leader)
• Drives vision and purpose (Leader)
• Ensures Accountability (Leader)
• Instills Trust (Leader)
• Nimble Learning (Leader)
• Persuades (Leader)
• Plans and Aligns (Leader)
• Values Diversity (Leader)
• Self-development (Leader)
• Optimizes Work Processes (Leader)

Qualifications:

• Minimum Educational: High school diploma or GED required. Bachelor's degree preferred.
• Additional Experience: Six years of discipline specific claims adjusting experience, or equivalent estimating experience in a Claims leadership role required. In depth knowledge of estimating software preferred.
• Where applicable, the position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.
• Designations and/or Licenses: Completion of Associate in Claims (AIC) designation preferred. Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants. Valid driver's license where required.
• Physical Requirements: Use of Personal Protective Equipment (PPE) is required for this role. Ability to move over 50 lbs using lifting aide equipment; Rarely Climbing/accessing heights; Rarely Driving; Occasional (<20%) Lifting/Moving 0-20 lbs; Rarely Lifting/Moving 20-50 lbs; Rarely Manual Keying/Data Entry/inputting information/computer use; Often (20-50%) Pushing/Pulling/moving objects, equipment with wheels; Rarely