Customer Success & Claims Support Associate

Customer Success & Claims Support Associate

Part-Time, Onsite | Boston, MA

Bento, a modern alternative to traditional dental insurance, is disrupting the dental insurance industry and growing quickly! Our mission is to provide every American lifetime access to affordable oral healthcare through a modern, transparent experience. Bento enables employers, groups, individuals and families to receive pre-negotiated, greatly discounted rates through our nationwide network of dentists, thus replacing the need for traditional dental insurance companies. As a cloud-based end-to-end solution, Bento works with employers, individuals, associations and more, providing a modern, advanced app-based experience unlike any other solution available today. We are leading the revolution in price transparency in oral healthcare and you will be at the forefront of bringing dental benefits and oral healthcare into the 21st century!

The Role:

We are seeking a reliable and detail-oriented team member to support our Customer Support (CS) operations by managing incoming mail and assisting with basic customer communications at our Boston office. This role is ideal for someone organized, responsive, and comfortable handling both administrative and light customer-facing tasks.

Key Responsibilities:

• Visit the Boston office once per week to collect incoming mail
• Collect and review claims in person weekly at the Boston office
• Scan claims and other documents and upload to the appropriate internal systems
• Assist with responding to customer support emails
• Answer and route incoming phone calls as needed
• Maintain confidentiality and proper handling of sensitive information

Qualifications:

• Strong attention to detail and organizational skills
• Comfortable communicating with customers via email and phone
• Ability to work independently and manage time effectively
• Basic proficiency with scanning equipment and digital file management
• Reliable and consistent availability for weekly onsite visits
• Prior administrative or customer support experience is a plus

Schedule:

• Approximately 6 hours per week (onsite)
• Flexible day, with preference for consistency week over week

Compensation:

• Hourly rate (based on experience)