Implementation Consultant (New York)

Pathfinders Wanted - Join Us!We're hiring an Implementation Consultant to help scale our platform and deliver value to customers from day one. You'll play a key role in the pre-sales process supporting AEs and demos, the onboarding and implementation process, and driving continuous customer value. This is an opportunity to join a high-impact, customer-obsessed solutions team tackling procurement challenges head-on and play a critical role in our customer's success.This is a full-time position that will be based out of our New York City office.What You'll DoBuild deep, lasting relationships with our existing and future customersAdvise and support the implementation of Levelpath to our customersHelp plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accountsDevelop best practice guides and product documentation to share with customersIdentify champions and build relationships with key business stakeholders within accountsDrive new solution offerings to our customers by working directly with the sales teamBring new products to market by collaborating closely with the product & engineering teamRepresent the voice of your customers in product asksDrive and support customer health via adoption metricsCollaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team.What You Bring to the TableEmpathy, patience, and a sense of urgency when supporting customers6+ years of professional experience, including at least 4 years in a direct customer-facing role (customer success, implementation, or solutions consulting)B2B SaaS experience in a fast-paced environmentBA or BSDemonstrated experience problem-solving with attention to detailStellar organizational skills and experience improving processesStrong written and verbal communication skillsAdaptability and ability to flourish in a fast-paced environmentComfort in managing multiple workstreamsAbility to communicate with stakeholders across product and engineeringEffective collaboration and self-starter mindsetAvailability for some travel - when the time comes to visit your customers!Benefits100% Medical, dental, and vision insuranceFlexible PTO, Parental Leave, Sick LeaveCompetitive compensation and equity package401kCommuter benefitsIn-office snacks and Friday team lunchesTeam-driven happy hours and celebrationsThe estimated annual OTE for this role is $150,000- $200,000.Levelpath is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in our workplace.