Senior Telecommunications Analyst

Senior Telecommunications AnalystWe're searching for a Senior Telecommunications Analyst who supports complex telecommunications systems in a fast-paced healthcare environment. This role involves designing, implementing, monitoring, maintaining, and administering software and hardware on hospital telecommunications systems. You'll perform hardware and capacity planning, systems administration, performance monitoring, system management, and problem resolution in a technologically advanced environment.Job Duties & ResponsibilitiesDesigns, implements, and documents advanced telecommunications systems and applicationsRecommends new systems and upgrades, establishes technical and administrative requirements, and helps define ACD, IVR, and auto-attendant needsCoordinates implementation, testing, end-user training, and, when needed, project management for new services or equipmentPerforms day-to-day administration of telecommunications systems, including hardware installation, configuration, system monitoring, and checklist oversightTroubleshoots complex hardware and software issues, performs root cause analysis, applies upgrades and patches, and helps enforce platform security standardsProvides project and application support by leading troubleshooting efforts, coordinating with vendors, documenting systems, and completing assigned tasks within agreed time framesSupports customers through clear communication, issue investigation, timely resolution, cross-team collaboration, and third-level technical supportPrepares project time and cost estimates, mentors junior staff on processes and deliverables, and provides on-call, after-hours, and crisis supportStays current on technology by pursuing training, certifications, cross-training opportunities, and industry best practicesSkills & QualificationsHigh school diploma or GED requiredBachelor's degree with coursework in telecommunications, networking, or computer science preferred5 years of experience in an enterprise-level telecommunications environment requiredBachelor's degree may substitute for 4 years of experience preferred