Service Appointment Scheduler / BDC on East Coast

Service Appointment Scheduler / BDC

Ed Morse is currently seeking a Service Appointment Scheduler / BDC East Coast to join our Delray Toyota team. Hourly rate + commission paid weekly!

We are looking for reliable, friendly, and professional individuals to join our team. If you are motivated to work in a fast-paced, call-center environment and enjoy interacting with customers, apply now for one of the largest family-owned auto dealer groups in the U.S.

Responsibilities

• Ensure all inbound service inquiries are answered promptly, professionally, and according to script
• Make outbound calls to follow up with customers
• Respond to customer emails and chats
• Confirm appointments and reschedule missed appointments
• Log customer information and purify CRM
• Responsible for helping to drive traffic to our dealerships

Qualifications

• Call center and/or automotive experience preferred
• Bilingual English and Spanish preferred
• Strong written and verbal communication
• Energetic, well-spoken and have a passion for delivering excellent customer service
• Confident and go-getter personality
• Must be dependable and punctual
• Must be process-driven, coachable, and trainable
• Strong computer and Internet skills
• Must be able to commit 40-hour weekly with rotating Saturdays
• Must be able to pass a background check, drug test
• Must be motivated by reaching and exceeding goals

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly pay
• Uncapped earning potential! - Bonuses, commissions, etc.
• 401K with company match
• Competitive health benefits including: medical, dental, vision
• Supplemental insurance options, life insurance, short-term disability & long-term disability
• Employee assistance program
• Quarterly wellness program
• Vacation pay
• Six paid holidays each calendar year
• Fantastic employee purchase program - discounts on vehicles, parts & service
• Employee referral program - get rewarded for working with friends
• Become involved in our community with Ed Morse Cares
• Unlimited career potential - opportunities in multiple states with over 30+ brands
• Ongoing education - receive manufacturer and product knowledge training