Technical Support & Manufacturing Technician

Job Description

Job Description

Title : Technical Support & Manufacturing Technician
Location : Dover, NH
Hire Type : 12 Month- Contract to Hire
Shift : Monday- Friday, 9-5pm
Compensation : $40/hr
Benefits : As a contract employee of Sterling, you are eligible to receive a Full Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choose from, dental & vision plans, 401(k), and an Employee Stock Ownership (ESOP)

Job Summary:

Seeking a Technical Support Specialist to provide hands-on equipment troubleshooting, testing, calibration, and repair for an established medical device manufacturer. In this role, you will assist customers with technical issues through phone, email, and remote support while working directly with electronic and electromechanical equipment. The ideal candidate has strong technical aptitude, excellent communication skills, and experience troubleshooting and repairing equipment. Medical device experience is preferred but not required, and hands-on training will be provided.

Skills:

• Experience troubleshooting electrical, electronic, mechanical, or electromechanical equipment

• Hands-on technical aptitude with equipment testing, diagnostics, calibration, and repair

• Strong computer proficiency and ability to learn technical software applications

• Ability to troubleshoot equipment issues and guide customers through technical solutions over the phone

• Strong analytical, problem-solving, and communication skills

• Experience with electronic test equipment such as oscilloscopes, signal generators, and DC power supplies preferred

• Medical device, electronics, calibration, or equipment maintenance experience preferred

Job Duties:

• Troubleshoot, test, calibrate, and repair medical devices and related equipment

• Provide technical assistance to customers via phone, email, and remote support software

• Diagnose electrical, mechanical, and electronic equipment issues and recommend appropriate solutions

• Guide customers through equipment operation, troubleshooting procedures, and technical problem resolution

• Utilize electronic test equipment, including oscilloscopes, signal generators, DC power supplies, and test fixtures

• Assist customers with software troubleshooting and remote equipment support

• Collaborate with Engineering, Quality, and internal technical teams to resolve equipment issues

• Follow established testing, calibration, troubleshooting, and repair procedures

• Develop product knowledge through hands-on training and ongoing technical learning

Qualifications:

• High school diploma or equivalent; associate's degree or technical training in Electronics, Electrical Technology, Biomedical Equipment Technology, or a related field preferred

• Basic electrical, mechanical, or electronic troubleshooting knowledge or experience

• Experience in electronics repair, calibration, equipment maintenance, or electromechanical troubleshooting preferred

• Medical device manufacturing or biomedical equipment experience is a plus

• Ability to read electrical schematics or circuit board diagrams preferred

• Familiarity with remote support tools such as TeamViewer, AeroAdmin, or Microsoft Teams beneficial

• Excellent written and verbal communication skills

• Ability to work independently, manage technical issues, and collaborate effectively with internal teams

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.