2nd Shift Front Desk & Phone Customer Service Representative

Job Description

Job Description

Mt. Olympus Resort in Wisconsin Dells is hiring 2nd Shift Front Desk and Phone Customer Service Associates!

This position provides superior customer service beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service is usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to guest inquiries, service issues and other general questions or concerns as appropriate.

 
Schedule: 2nd Shift, 3:00pm-11:00pm
**Weekends and holidays required; schedule may vary based on hotel occupancy and departmental needs. 

Duties and Responsibilities: 

• Reports to the Guest Services Supervisor and/or Guest Services/Resort Manager.
• Assuring friendly, courteous and accurate check-in and check-out of room guests.
• Handle high call volumes while maintaining accuracy and excellent customer service.
• Perform other administrative or customer support tasks as assigned.
• Competent knowledge of the property, local attractions, and current activities.
• Promote friendly, courteous, superior customer service.
• Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.
• Will be responsible for handling cash, credit and sales transactions.
• Keep the front desk area and own station neat, tidy, and clean.
• Monitor guest safety and service issues to provide the safest and most customer-oriented environment.
• Understand safety and security procedures.
• Work collaboratively with other departments to resolve customer concerns.
• Stay up to date on company products, services, promotions, and procedures.
• Responsible for monitoring of room availability, maintenance, and housekeeping issues and communicating those to housekeeping in a timely and efficient manner.

Front Desk/Reservation Requirements:

• High School Diploma/G.E.D Equivalent Required
• Must have a valid driver’s license and reliable transportation to work
• Must be at least 18 years old to apply
• Must always bring a smile to work.
• Must be able to maintain and present a professional appearance at all times. Mt. Olympus’s grooming and personal hygiene requirement is to wear the proper issued clean uniform and name badge.
• A professional attitude is required at all times, handle pressure with poise and finesse.
• Must be honest and dedicated.
• Must be able to maintain confidentiality and be trustworthy.
• Exceptional oral and written communication. 
• Spanish-speaking skills are a plus.
• Must possess excellent time management skills and be on time for work.
• Must be a team player and able to provide superior customer service.
• Must be able to work weekends and Holiday.

At Mt. Olympus Water & Theme Park Resort, we value every one of our employees; take great pride in acknowledging our staff on a monthly and quarterly basis with employee of the month programs and companywide outings. Here at Mt. Olympus, we are not just a family destination – we are a family.

What We Offer:

On Demand Pay- Get Paid the Same Day you Work!
Fun and Exciting Work Environment!
FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
Flexible Schedules!
Full Time, Part Time and Seasonal Positions
Employee discounts on hotel rooms, retail and food
Employee of the month programs
Company-wide outings
Employee Referral Program
Full Time Employees are Eligible for Benefits:
Health Insurance, Dental Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website:

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