Salesforce Technical Architect

Job Description

The Salesforce Technical Architect serves as the strategic technology leader responsible for designing, guiding, and delivering scalable, multi-cloud Salesforce solutions that drive business transformation. In this role, you will own the end-to-end architecture across Sales Cloud, Service Cloud, Experience Cloud, and integrated third-party platforms, ensuring alignment with business objectives, technical best practices, and long-term scalability. You will partner closely with clients and internal stakeholders to define solution strategies, develop technical design documentation, create data models and ERDs, and support project scoping efforts for new and existing engagements. Acting as a trusted advisor, you will proactively guide customers through the Salesforce ecosystem, providing expert recommendations, addressing complex challenges, and leading critical technical discussions. As the senior technical authority, you will ensure delivery excellence by identifying and mitigating risks, maintaining implementation compliance, and overseeing solution quality. Additionally, you will mentor architects and development teams, contribute to sales pursuits and proof-of-concept initiatives, stay current on emerging technologies and Salesforce innovations, and remain hands-on in solution delivery by supporting key declarative and programmatic development activities throughout the project lifecycle.

Own the overall solution design across Sales Cloud, Service Cloud, Experience Cloud, and third-party integrations — including the data model, architecture, and identifying and mitigating risks early and often.

Work with the Sales team to accurately scope new projects for new and existing customers, creating technical design documents, ERDs, and other illustrations to drive conversations, and building POCs when needed.

Build deep relationships with customers, knowing their business better than they do, and leading them as a "sherpa" or "trusted advisor" through the Salesforce ecosystem. Speak first: bring your opinions and recommendations before being asked, and drive the conversation rather than waiting to be led. Comfortable having hard conversations when necessary.

Be the technology expert in the room, deploying best practices and staying current so you can lead by example.

Own project success by QA'ing consultants' user stories, guiding their approach, and supporting their growth.

Spend roughly 10-20% of your time hands-on in the system via declarative or programmatic Build phase items.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

4+ years of consulting experience within the Salesforce ecosystem.

Experience working as part of and leading a project team.

Sales Cloud Consultant and Service Cloud Consultant certifications required.

Integration Architect and Identity & Access Architect certifications preferred.

MuleSoft Architect certifications a plus

Experience delivering Experiences/Communities on the Experience Cloud platform and Service Cloud experience are both a plus.