Project Manager

Project ManagerAmerican Concrete Products, a growing precast concrete manufacturer is seeking a Project Manager who will execute logistics and customer service function for Engineer-to-Order (ETO) products.Primary Objective: Coordinate logistics between plants to ensure and timely flow of products to customers across multiple jobsites within a region.Critical Job Functions:Establish the role of Project Lead and bridge communication between Operations Staff and Customer.Coordinates release work with Sales, Project Managers and Operations personnel to meet delivery schedules.Enter sales orders into ERP system, print and email delivery tickets, produce product labels and other yard/QC paperwork.Inspect product against release checklists, marshal staff and resources to ensure product readiness and on-time delivery.Make oneself available to be onsite at regional manufacturing facilities to oversee and direct load plans and execute schedule.Manage relationship with outside trucking broker(s) to maintain service quality, capacity, and freight budget.Address product quality or service gaps with Staff/Vendors and implement procedures to prevent future instances.Travels to Customer jobsites as needed for critical deliveries, inspections and provide product representation.Answer and return internal & external customer phone calls in a timely manner and handle issues swiftly and professionally.Balance relationships with Sales, Operations, and other Project Managers to achieve accountability and desired outcomes.Attributes:Resourceful and information seeking, does not assume information will be provided to perform critical tasks.Demonstrate ability to problem solve, think quickly and respond to Customers in a timely manner.Displays a sense of urgency and professionalism when handling difficult Customer service issues or requests.Ability to schedule and execute complex activities across multiple sites.Ability to self-manage priorities and follow up with internal and external Customers.Displays pride in work product and work ethic, strives to meet or exceed expectations and achieve results.Self-starter who is engaged and interested in actively learning about the company's products and processes.Demonstrate enthusiasm and professionalism in every aspect of Customer and intercompany relations.Ability to interpret and present technical documentation (i.e. Construction Documents).Performance Metrics:Customer Service: On-time Customer service issue case completion.Define and track completion turn-times for critical milestones (contract execution, submittals, production scheduling, delivery).Customer churn and retention (i.e. How well we managed the project and our ability to get the next order?)