Store Manager

Job Summary Leads and manages day-to-day store operations and associates to execute company best practices to maximize sales and profitability. Increases customer confidence and loyalty by promoting clean and consistent operating conditions, courteous and prompt service, and a friendly atmosphere. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work. Identifies talent and develops associates through proper training. Key Performance Indicators Overall Customer Satisfaction OSAT (Total) Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability. Total Expenses Controlling costs in Labor, Accidents, Bags and Cash Purchases/Location Expenses. Turnover % vs. Goal Indicates how well the hiring, onboarding, and training is implemented as well as the culture in the store. Responsibilities Store Leadership (30%) Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company’s vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Conducts weekly meetings to discuss departments’ progress, financial results, recommendations and training enhancements. Establishes and maintains a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies. Manages neighborhood partnerships by leveraging corporate resources and strategies; develops and maintains a positive image by participating and partnering in community events. Monitors and analyzes the internal and external business environment and manages the store’s competitive response. Fiscal Leadership (30%) Manages the fiscal budget, in-stock conditions, inventory, shrink, pricing, receiving and expenses including labor and supply management with a high level of integrity, urgency and responsibility. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Provides guidance in product and supply ordering, equipment setup, department organization and vendor assistance. Department Leadership (15%) Delegates authority, responsibility and accountability to managers and creates a coordinated, motivated management team. Trains and coaches department managers on all KPIs, product stocking, customer service, product knowledge, suggestive selling, safety and sanitation. Communicates departments’ progress, financial results, recommendations and training enhancements. Uses initiative, ingenuity, creativity, and good judgment to act on opportunities and issues as they occur within the store location. Teaches, coaches and advises department managers on sound decision-making principles and applications in daily operations. Ensures all policies, programs and directives are communicated and executed in a positive and timely manner. Ensures store operations are consistent with all aspects of federal, state and company health, safety, and sanitation codes. Associate Leadership (15%) Accountable for the hiring and training follow-up in the store. Ensures that recruiting, interviewing and hiring the best-qualified applicants through pro‑active and consistent recruitment techniques, within company established compensation guidelines by following up with leaders. Accountable for ensuring new associates receive a proper on‑boarding and completes new hire training as outlined by training best practices by following up with leaders and new hires. Exercises ability to coach, hold associates accountable, separate associates when necessary or effectively recommend the same. Ensures adherence to all state and federal employment laws and company policies and procedures. Safety and Compliance (10%) Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department. Disclaimer Performs other job-related duties as assigned. Qualifications Required Education High School / GED Preferred Education Bachelor’s Degree or 4 years relevant experience. Business or related field. Language(s) Required English Language(s) Preferred English and Spanish Relevant Experience Supervisory Experience 3 – 6 years minimum 1 – 5 years minimum Knowledge, Skills & Abilities Required Strong customer service skills. Exceptional interpersonal, motivational and communication skills. Possession of Food Safety Certification or the ability to obtain same within 180 days of placement. High standard of integrity and reliability. Demonstrated strong customer service skills, effectively addressing customer issues and controlling business impact. Ability to understand and follow English instructions. Authorization to work in the United States or the ability to obtain the same. Successful completion of pre‑employment drug testing and background check. Proficient with computer applications used in effectively operating the store. Environmental Factors Retail – Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts. Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks. Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace. Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs. Travel and Overnight Occasional No Shift(s) Varied shifts, to include morning, afternoon, evening and closing shifts. Includes a minimum of one closing shift each week. #J-18808-Ljbffr