Engagement Specialist, Intermediate (IKC)

Overview The Engagement Specialist is responsible for onboarding and appointment scheduling/facilitation for patients, in addition to ongoing engagement efforts such as updating patient concerns, verifying demographic information, collecting consents and supporting re-engagement efforts. This position focuses on creating positive patient experiences from initial attribution and throughout ongoing scheduling processes, playing a critical role in driving patient engagement rates and CHE scheduling rates. The teammate must be relationship-oriented and excel at building trust and rapport through high-volume outreach to patients via phone, and in some cases, in person. Success in this role includes strong motivational communication skills, including active listening, influencing and overcoming objections, and ensuring timely follow-through, in addition to organization and time management skills to organize outreach by urgency and importance. This role is primarily patient-facing and includes communication to the rest of the care team as appropriate for unique patient concerns. Essential Duties & Responsibilities In order of significance, list the essential functions and responsibilities of the position and the typical % of time spent performing them. List only duties with 5% of Time allocation or greater. All other duties are accounted for in “Other Duties as Assigned” which must remain on all Job Descriptions. Facilitate CHE completion in nephrology office or in clinic, as needed. Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments. CKD 15%; ESKD 50% Perform outbound calls to patients, caregivers and clinics for CHE scheduling, reminders, and rescheduling. Schedule at home telehealth CHEs for patients outside of DaVita facilities and/or unable to see at a facility. CKD 50%; ESKD 15% Welcome new patients to the program and/or collect any new concerns for existing patients. Escalate concerns to the RN or Nurse Practitioner as appropriate. This may be done via outbound call or in person. 15% Team huddles, trainings, and related administrative work. 10% Proactively attempt to reengage high risk patients to support the RN in reachability. 10% What We’ll Provide More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, Headspace, backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through StarLearning. Equal Opportunity At DaVita, we strive to be a community first and a company second. We are an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. Wage details: The Wage Range is $21.65-$26.00 per hour. Location-specific minimum wages are provided by DaVita.jobs/WageRates and benefits information at Colorado Residents Colorado Residents: Do not respond to questions seeking age-identifying information; you may redact such information from your application materials. You will not be penalized for redacting. #J-18808-Ljbffr DaVit