Permanent Supportive Housing Case Manager

The AIM Center Inc. Permanent Supportive Housing Case Manager Chattanooga, TN·Full time Apply for Permanent Supportive Housing Case Manager Are you passionate about helping people maintain stable housing while building independence and community connection? The AIM Center is seeking a Permanent Supportive Housing Case Manager who believes in person-centered, trauma-informed support and understands that recovery happens through relationships, structure, and opportunity. This role goes beyond traditional case management — you’ll work alongside residents in their homes and community, helping them strengthen life skills, access resources, and stay successfully housed. If you thrive in a collaborative environment, value dignity and empowerment, and want to make a meaningful impact in supportive housing, we encourage you to apply. About The AIM Center Inc. AIM Center offers employment, education, housing, socialization, and wellness opportunities for adults living with serious mental illness. We are non-medical and non-clinical; however, we work with other mental health professionals to provide comprehensive mental health services.Using the Clubhouse model of psychosocial rehabilitation, AIM Center empowers participants, our members, to develop relationships and create individualized plans for recovery while working side-by-side with other members and staff to accomplish the work of the Clubhouse.AIM Center has been helping adults in the Chattanooga community lead fulfilling and productive lives while successfully managing their mental health since 1989. Membership is open to people ages 18 and older diagnosed with serious mental illness. Recovery is a lifelong process and the philosophy of our Clubhouse is “Once a Member, Always a Member.”We are a private, non-profit organization supported through foundations, public and private grants and donations. Our Clubhouse is also a TennCare provider. AIM Center is the only psychosocial rehabilitation facility accredited by Clubhouse International and licensed by the State of Tennessee. Description AIM CENTER, INC. Job Description PositionTitle: Permanent Supportive Housing Case Manager ReportsTo: Director of Housing Stability JobClassification: Full-Time, Non-Exempt Position Purpose : Insupport of the AIM Center's mission, this positionis responsible forpromoting community integration and providing on-site support for housing residents to meet the obligations of their lease.Usinga person-centered, culturally responsive, and evidence-based trauma-informed approach, thesupportive housing case manager willpromote independence, community belonging, social capital, and well-being.This position supports residents in accessing community resources and developing skills to re-integrate into the community throughasupportive,professional relationship. Essential Duties and Responsibilities Case Management Duties Support residents through assessment, planning, implementation, coordination,monitoringand evaluation Collaborate with AIM Center program staff and housing residents to develop a service plan addressing housing needs for applicants, withevaluation and updating every six months Monitor progress or lack of progress toward housing goalsset forth inindividual service plans andassistin revisions as necessary Complete all required documentation that accurately and fully describes the resident's progress toward their goalsand support activities Notify AIM Center clubhouse support staff, case managers, and other identified support persons of resident issuesas appropriate Serve as liaison between residents and housing managementregardingcomplaints and grievances Promoting Stable Housing and Independent Living Teachingappropriate socialbehavior, and other skills to help promote a person’s independence while in the community. Assistpeople in advocating for themselves and learning more about their rights. Determinethe need for and provide or arrange for life skills instruction either on or off-site. Assistin scheduling andfacilitatingmeetings for potential roommates. Assistwith move-in processes Plan and attend monthly residential socials Create and distribute monthly calendar working side by side with a resident member Distribute/inform residents of specific AIM Center unit opportunities including classes, socials, and wellness & recovery programs Serve as liaison between residents and housing managementregardingcomplaints and grievances Relationship andCommunity Building Our case management approach is centered on empowering our tenants. We focus on tenant goals, preferences, and strengths to guide our work.The serviceswe provide are collaborative, not prescriptive. Cultural humility and respect must guide all our interactions with tenants. Promote and support residents’ participation in educational, employment, support, recreational, and enrichment opportunities available through the AIM Center and the broader community, including Clubhouse social events. Facilitate meaningful community engagement opportunities and support residents inidentifyingand exploring their interests to promote sustained community involvement. Support and empower residents in organizing peer support groups, community activities, structured programs, and guest speaker presentations that promote engagement and connection. Build positive relationships within the communityincludingcommunity members,law enforcement,housingand social service agencies Plan and attend monthly resident meetings Attend neighborhood and community meetings as appropriate Other Provide transportation for housing residents to community events and activities, including those hosted at the AIM Center Participate in arotating, on-call schedule forresident and property relatedemergencies. Maintain necessary competence to complete job duties as describedincludingnecessary training and certifications as assigned Assistleadership inhousing and administrative functionsas needed Assistin otherjob duties as assigned in the Housing ResourceCenter Participates in Clubhouse social and holiday staff rotation coverage Required Education/Training/Experience: Bachelor's degree in social workpreferredor a social services degreein a directly relatedfield. Ability to work independently and produce quality work underdeadlines Excellent written and verbal communication skills Ability to set andmaintainpositive and professional boundaries withresidents Intermediate computer literacy and familiarity with applications such as databases and spreadsheets, word processing, email, andtheinternet Preferred: Experience in the mental health field, preferably in community-based or residential settings. Bilingual in English and Spanish orother languages Knowledge ofHamiltonCountyresources Mandatory Additional Requirements: Pass a pre-employment background check Valid Tennessee driver’s license. Ability to obtain an F-Endorsement within 14 days (Tennessee Residents only), 3-year clean MVR, NO DUI/DWI Reliable transportation and automobile liability insurance First Aid and CPR certification or willingness to obtain First Aid and CPR certification Ability to read, write, and understand verbal and written instructions Successfullycomplete all training, including online Relias courses #J-18808-Ljbffr AIM Center, Inc.