Customer Experience Account Manager

Customer Experience Account Manager

Mueller Company (Mueller Co.), the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an immediate opening in our Gas Products Division for a Customer Experience Account Manager. This position does not involve any cold-calling or outbound sales calls. Rather, this role provides account updates and support to established partners and customers of Mueller. The Account Manager position is located at Mueller's Shared Services office in Decatur, Illinois and will report to the Gas Customer Experience Manager.

This role is considered to be a blend of inside sales, customer service, and technical support. This person will work closely with Gas Sales Management and Regional Sales Managers, as well as the Mueller Co. Customer Experience team, to ensure a fantastic experience for Gas customers.

Duties include, but may not be limited to the following:

• Develop and/or maintain solid relationships with end user personnel to enhance the customer service experience.
• Provide technical information in response to field inquiries.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Educate customers regarding features and benefits of our products in order to improve product related sales and customer satisfaction.
• Support outside sales by providing product selection, applications, limitations, and price quotation information to end users and Regional Account Managers.
• Recommend alternate products based on cost, availability or specifications.
• Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete.
• Assess and address external customer needs by providing stock checks, expedites, technical support, order history-tracking shipments, and order entry.
• Act as liaison between Regional Account Managers/customers and various plants. Work closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times.
• Carry out additional job responsibilities and duties as required.

Required Qualifications:

• Documented work experience with direct inside sales and/or customer service support in sales, marketing, and/or customer support.
• High degree of technical competency. Must understand the operation of mechanical systems.
• Intermediate computer experience with particular proficiency in Microsoft Word, Excel, Outlook, and PowerPoint programs.
• High level of interpersonal skills and ability to communicate effectively.
• Exceptional verbal and written communication skills.
• Ability to work in a team setting and gain trust and respect of various persons throughout Mueller's various locations and customer base.
• Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.
• Demonstrated organizational and time management skills
• Technical/Mechanical background

Ideal Qualifications:

• 2+ years of customer service and/or inside sales experience in a manufacturing environment.
• Bachelor's degree, preferably in business, engineering, communications, technology, or sales-related discipline
• Strong experience in mainframe programs that include inventory control such as AS400/JD Edwards (JDE).
• Familiarity with database programs such as Act/Outlook.
• Experience with phone-based customer service support systems

Applicants not meeting the "Required Qualifications" above will not be considered for this position. Mueller encourages only those applicants with a strong match to the items listed above to apply.

Primary work hours will be Monday through Friday. Regular start time will be between 7:00 - 8:00 a.m. with an end time between 4:00 5:00 p.m. This position does have a 60-minute unpaid lunch. Overtime may be required on an intermittent basis. (This position is non-exempt and eligible for overtime pay.)No relocation assistance will be offered for this position.

Salary/Pay Range: $27.50/hour USD

The compensation range above reflects a good-faith estimate of starting base pay for full-time (40 hours per week) employment as of the date of posting. Individual compensation may vary depending on a variety of factors, including, but not limited to, the role, professional experience, job-related skills, achievements, and/or work location. The range listed is only one component of the total compensation package offered to candidates.

Other Compensation & Benefits: Mueller offers an excellent salary and benefits package. Current benefit offerings include medical, dental, and vision insurance, 401k plan with 5% Company match, Employee Stock Purchase Plan (ESPP), short-term and long-term disability benefits, vacation, 100% paid parental leave, tuition reimbursement program, student debt retirement matching, well-being program, Employee Assistance Program (EAP), company-provided life insurance, supplemental insurance at group rates, and more.

Equal Employment Opportunity: Mueller Water Products, Inc., as well as its subsidiaries, are equal employment employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. In keeping with its obligations under applicable federal, state, and local law, Mueller will make reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation at any time during the application or interview process, please contact a member of the Human Resources Department.

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.

Notice of E-Verify Participation: This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.

Accommodation: If you require accommodations during any stage of the application or interview process, please let us know. We are happy to work with you to meet your needs.