Patient Coordinator Lead - South Florida

Patient Coordinator Lead

At H2 Health, we believe exceptional patient experiences begin with exceptional people. We're looking for an experienced Patient Coordinator Lead to support and strengthen our outpatient orthopedic clinics throughout South Florida. In this leadership role, you'll help ensure operational excellence by coaching Patient Coordinators, providing front desk support, and fostering a welcoming, patient-centered environment across multiple clinic locations.

This position supports H2 Health's growing network of outpatient clinics, including locations in Fort Myers, Cape Coral, Melbourne, West Melbourne, Indian Harbour Beach, Tampa, Brandon, and St. Petersburg. You'll partner closely with clinic leaders to maintain consistent front office operations, deliver outstanding customer service, train team members on best practices, and provide coverage where needed. Travel throughout the South Florida region is a regular part of this role.

Your Role

• Lead, coach, and support Patient Coordinators across multiple outpatient clinics.
• Train new team members on front office processes, scheduling, registration, and patient service standards.
• Provide front desk coverage as needed throughout the South Florida region.
• Deliver exceptional customer service while creating a positive patient experience.
• Coordinate patient scheduling, insurance verification, and registration.
• Maintain accurate patient records and demographic information.
• Monitor and report weekly clinic metrics to leadership.
• Collaborate with clinic directors and administrative leaders to improve operational efficiency.
• Ensure consistency with H2 Health policies, procedures, and service expectations.
• Support a professional, welcoming, and team-oriented clinic environment.