Client Service Coordinator (Part Time)

Client Service Coordinator The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates care with a friendly, efficient approach. Essential Responsibilities and Tasks Maximize the number of pets seen by the hospital team by running a productive and efficient hospital to support wellness plan clients. Provide professional, efficient and exceptional service at all times—encouraging visits, welcoming clients and pets, ensuring comfort, and educating them about their pet’s health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services. Assist incoming clients by completing required documentation, entering pet information and history into the computer, using proper collars and tags for identification, and ensuring prompt service. Capabilities and Experience (Can Do) Ability to multitask—manage multiple tasks simultaneously, shifting attention rapidly while maintaining accuracy. Organizational ability—demonstrate a systematic, orderly approach to assignments, turning confusion into order. Problem‑solving skills—identify, analyze, and solve problems with practical solutions. Client service skills—consistently provide attentive, courteous, and informative service, finding personal satisfaction in delivering great service. Attitudes (Will Do) Initiative—use discretion to find solutions, present options, and enhance processes. Cooperativeness—work with others, collaborate, compromise, and share relevant information promptly. Flexibility—adapt to changing situations and perform all assigned tasks. Tolerance for Stress / Resiliency—maintain a positive outlook, recover quickly from frustrations, and keep a friendly demeanor in stressful situations. Special Working Conditions Work at a computer for long periods. Comfortable around pets (dogs, cats, birds, etc.). Moderately high noise level in the work environment. Require sufficient ambulatory skills to perform duties while in the hospital. Ability to stand, walk, stoop, kneel, crouch, climb, and lift up to 50 pounds. Experience, Education and/or Training High School Diploma or equivalent preferred. Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances. One year related customer‑service experience required. We are a drug‑free, smoke‑free, equal‑opportunity employer. Banfield Pet Hospital® strongly supports diversity and promotes an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, veteran status, or disability. Banfield complies with all applicable federal, state, and local anti‑discrimination laws. Pay Range $17–24 per hour, dependent on experience. The specific rate is determined by candidate’s experience, skill level, and education and may vary by location or applicable wage laws. Benefits Comprehensive Medical, Dental, and Vision Insurance: Health and wellness are priorities. Covered care includes essential medical, dental, and vision services. Generous Retirement Plans (401(k) and Roth): Invest in your future with company match to help build a secure financial future. Student Debt Relief Program (for Full‑Time DVMs): Support for veterinarians in managing significant student debt. Paid Time Off and Holidays: Take breaks, recharge wellbeing, and celebrate personal significance. Top‑Tier Mental Health and Well‑Being Resources: Access coaching and counseling to support overall wellbeing. Associate Life Insurance (company‑paid) & Supplemental Life Insurance: Protect loved ones with company‑paid coverage and optional additional coverage. Short‑term and Long‑term Disability: Financial protection for temporary or long‑term disability. Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses. Health Savings Account (HSA): Tax‑advantaged account for medical expenses. Paid Parental Leave: Support for birth and adoption. Continuing Education Allowance (for Eligible Positions): Financial assistance to pursue professional education. Back‑Up Child and Elder Care & Family Support Resources: Assistance for unpredictable life moments. Fertility and Family Building Support: Comprehensive support for fertility treatments and family‑building options. Digital Exercise Therapy: Active health program for busy lifestyles. Voluntary Protection Benefits: Coverage for unexpected events such as hospital stays, critical illness, and accidents. Legal Plan: Affordable legal coverage for various needs. Identity Protection: Safeguard personal information and support if stolen. Commuter Benefits: Reduce commute stress and cost. Three Free Optimum Wellness Plans for Pets: Free preventive and general care for your pets. Exclusive Discounts: Savings on products and services. Benefits eligibility is based on employment status. Full‑time Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only). Part‑time Associates are eligible for benefits with an asterisk (*). #J-18808-Ljbffr Banfield Pet Hospital