Adm & Dis Specialist, Booneville FMC Urgent Care

Job ID: 000F07 Clinic Administrative Support - MEDICAL CLINIC EXP Full Time - Day Posting Description We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love. Job Summary The Admission & Discharge Specialist at North Mississippi Health Services is responsible for managing patient admission and discharge activities, including serving as a welcoming and professional representative, collecting necessary patient information and payments, supporting patient scheduling, and maintaining area supply stock. This role operates under the guidance of the area Supervisor/Team Lead and utilizes excellent communication and organizational skills to engage positively and effectively with patients, maintain accurate records, utilize systems to manage schedule and activities, and support claims and billing review to drive efficient patient flow and a high quality patient care experience. Job Functions Customer Service Greets patients in a positive, helpful, and courteous manner. Answers and directs calls to appropriate personnel; takes messages as needed. Directs visitors and physician office patients to correct locations. Assists patients with questions about Patient Portal. Ensures waiting area and front desk are organized and presentable. Obtains demographic and insurance information in a timely and professional manner. Admission Verifies/updates personal information and assists with appointment information upon request. Reviews and explains paperwork such as privacy acknowledgement, general consent form, financial responsibility, charity application, important message from Medicare, Medicare Questionnaire, etc. Obtains and scans insurance card(s) into the applicable database. Verifies insurance eligibility/benefits information and updates in Registration systems. Collects and witnesses required signatures on patient paperwork. Receives/posts payments on accounts (i.e., co-payment, past due balances) and provides receipts for payments. Prints and applies armbands to patients (if applicable). Escorts patients or arranges for transport to assigned room or service area. Discharge Assists patient with scheduling/rescheduling appointments and procedures as needed/requested. Provides financial counseling or assistance with completion of Charity Application; Medicaid Screening form, etc. Collects/posts payment on account (if necessary) and provides receipt for payments. Reporting/Recordkeeping Accesses/reviews work lists in multiple systems daily to view necessary tasks (e.g., resolves billing edits, corrects addresses, corrects insurance information, adheres to departmental clean claim goal). Processes, maintains, updates and scans patient records in a timely, accurate and confidential manner. Reconciles daily activities (e.g., patient orders, payments, charges on correct account, resolves incomplete discharge information). Prepares and documents deposits. Bill Edit Review Reviews/researches/corrects/reports all rejected interface data at request of clinical and IT interface departments (e.g., certification/notification data, no charge/incorrect charge/charge on wrong account; missing insurance info, etc.). Resolves all billing edits. Supplies Properly maintains up-to-date office supplies and stock. Referrals May be asked to manage patient referrals inside and outside systems, schedules appointments, and communicates with health care providers to ensure seamless transitions in patient care. Responsibilities may include reviewing medical records, obtaining necessary medical records and scans, and facilitating communications between referring and healthcare professionals. Regulation Adheres to NMHS Policies/Procedures/Guidelines. Complies with appropriate Local/State/Federal policies, procedures, guidelines, regulations, laws, statutes. Qualifications Education High School Diploma or GED Equivalent or higher. Required. Associate's Degree in Business or related field. Preferred. Work Experience 1-3 years of relevant experience. Knowledge, Skills, and Abilities Strong organizational, customer service and communication (written and verbal) skills. Strong mathematical skills and problem solving abilities. Working knowledge of personal computer (PC) and various software applications/programs (i.e., Microsoft Word, Microsoft Outlook). Strong interpersonal skills. Ability to serve a diverse customer population including infants, pediatrics, adolescents, adults and geriatrics. Detail oriented. Capability to work well within a team-oriented structure. Ability to serve as a patient advocate. Efficient and accurate registration, admission, transfer, and discharge of patients. Maintain registration data for all patient encounters in multiple systems, reconcile charges, resolve billing and registration edits, and complete tasks efficiently. Daily interaction with patients, families, clinical staff, physicians, other support staff, visitors and insurance companies/representatives. Strong written and verbal communication skills/telephone etiquette. Courteous and professional. Positive, caring attitude toward clinical staff, patients, co-workers – all encounters. Physical Demands Standing constantly. Walking frequently. Lifting/Carrying frequently, up to 50 lbs. Pushing/Pulling frequently. Climbing occasionally. Balancing occasionally. Stooping/Kneeling/Bending frequently. Reaching/Overhead work frequently. Grasping frequently. Speaking occasionally. Hearing constantly. Repetitive motions constantly. Eye/hand/foot coordination frequently. Benefits Continuing Education 403B Retirement Plan with Employer Match Contributions Pet, Identity Theft and Legal Services Insurance Wellness Programs and Incentives Employee Assistance Program Medical Benefits License+ Certification Reimbursement Life, Long-Term and Short-Term Disability, Group Accident, Critical Illness and Hospital Indemnity Insurance Employee Discount Program Early Access to Earned Wages Tuition Assistance Relocation Assistance Paid Time Away Special Employee Rates at NMMC Wellness Centers Requirements No additional requirements from any stated in the above description. Education You must have the following education to apply: You must have a High School Diploma or GED or higher #J-18808-Ljbffr