[ARTE MUSEUM New York] Museum Operations Team Member

[About d'strict]d'strict is a design company that creates innovative spatial experiences by developing content with digital media technology. Our company has always kept pace with the development of technology since its establishment in 2004. Today, d'strict provides custom-developed content upon request (Commercial Service), offers clients a license to media art content, and operates our own exhibition venues (Art Service).d'strict is the creator of numerous highly-acclaimed public art projects, including at K-Pop Square in Seoul, and at Times Square, New York. We are also the producer and operator of "ARTE MUSEUM," the most popular media art exhibition space in Korea. Since September 2020, the exhibition has attracted more than 5 million visitors and has extended its reach to major cities around the globe. d'strict has won numerous domestic and international design awards, including the iF Design Award, for its innovative creative capabilities.[ARTE MUSEUM]ARTE MUSEUM is an immersive media art exhibition space presented by d'strict, acclaimed for creating the public media art 'WAVE' at COEX in Korea. Exhibits at the ARTE MUSEUM center around the theme 'ETERNAL NATURE', reinterpreting various elements and spaces in nature as immersive media art. The artworks, brought to life through the fusion of various digital media technologies and visual creativity, capture nature's eternal attributes and realistic presentation, allowing visitors to experience nature unconstrained by time and space.ARTE MUSEUM is a global exhibition brand that launched its first venue in Jeju, South Korea, in September 2020. Since its inception, ARTE MUSEUM has extended its reach to major cities around the globe, establishing itself as a popular exhibition with a cumulative total of five million visitors. It has also won several global design awards, including the iF Design Award.Join the team at ARTE MUSEUM NEW YORK, d'strict's second but largest media art museum in the US. Title: Operations Team MemberEmployer: ARTE MUSEUM New YorkReports To: Operations Team LeaderOperations Team Member Position SummaryOperations Team Member are the heart of the ARTE MUSEUM guest experience — the first face visitors see and the team that keeps every corner of the museum running smoothly. From welcoming guests at the front desk to maintaining the beauty of the exhibition floor, Operations Staff rotate across key functions including Reception, Ticket Checking, Rounding, MD Shop, and Tea Bar(Cafe). If you're passionate about hospitality, thrive in a dynamic environment, and take pride in creating memorable moments for every visitor, this role is for you.Operations Staff ResponsibilitiesGreet and welcome all visitors — including VIPs and large groups — ensuring every guest feels valued from the moment they arriveDeliver accurate, engaging information about the exhibition, ticketing, and museum policiesRotate across the following operational areas:Reception & Ticket CheckingProcess ticket verification and validate special discount eligibilityManage crowd flow at lobbies and entrancesOversee stroller/wheelchair rentals, storage lockers, and VIP invitation ticketsHandle emergencies and troubleshoot guest concerns with professionalismRounding (Exhibition Floor)Patrol the exhibition zones to ensure content quality — mapping, warping, and focus integrityReport any content or facility issues to the relevant team promptlyMaintain zone cleanliness and guest comfort, including temperature and scent controlOrganize interactive stations (Live Sketchbook, STAR RAINDROPS, etc.) and collect lost itemsMD ShopAssist guests with product information and purchasesManage inventory, stocking, and quarterly auditsProcess payments, exchanges, and refunds; oversee cash handling and deliveryKeep the store organized, clean, and visually appealingTea Bar (Cafe)Take guest orders, prepare and serve beverages with careMaintain daily inventory records and ensure kitchen hygiene standardsProvide friendly, knowledgeable service to walk-in guestsJob RequirementsMinimum 1 year of full-time customer service experience requiredMust be available for full-time employment only (40 hours per week) — part-time availability will not be consideredPhysically able to remain on your feet for extended periods, walk throughout the museum, and lift up to 15–20 lbsFood Handler Certificate (or card) required for Tea Bar rotationMust be legally authorized to work in the United StatesStrong customer service orientation with warm, professional communication skillsActive listening and clear verbal communication; ability to explain exhibition content engaginglyProactive, adaptable team player with a collaborative mindsetAble to handle emergencies calmly and follow operational guidelinesComfortable working rotating shifts, including weekends and public holidaysUpselling skills and a service-first attitudeWhy Join UsWork within a globally expanding brand with a passionate, creative teamContribute directly to shaping the guest experience at ARTE MUSEUM New YorkBenefitsMedical and Vision insurance fully paid by employer401(k) with employer matchingPTO20 complimentary museum tickets per quarterSchedule8-hour shift, C Shift (1:30 PM – 9:30 PM)Rotating shifts required; availability on weekends and holidays is a mustJob Type: Full-time ONLY (Part-time is not available)Expected Hours: 40 hours per weekPay: This is a non-exempt role. $21.00/hour(Please note: This is strictly a full-time position. We are not accepting part-time applicants at this time.)