Senior Application Support Engineer (Legal Technology)

$135k - $170k

Request Technology, LLC

Senior Application Engineer (Legal Technology)

Salary: $135k-$170k + bonus

Available in the following locations:

Dallas, TX / Austin, TX / Chicago, IL / Philadelphia, PA / Miami, FL / NYC, NY / Boston, MA / DC area / Nashville, TN / Los Angeles, CA / Salt Lake City, UT / Houston, TX

Hybrid: 3 days onsite, 2 days remote

*We are unable to provide sponsorship for this role*

Qualifications

Bachelor’s degree or equivalent practical experience
6+ years of experience in advanced application support, configuration, or innovation focused technical roles
Strong expertise with e discovery and litigation technology platforms (e.g., Relativity Server/One, Reveal, BrainSpace)
Experience working with emerging AI and automation technologies
Solid understanding of application and data integrations, including APIs, ETL, and data pipelines
Hands on experience with Microsoft SQL, Linux environments, REST APIs, and PowerShell scripting

Responsibilities

Configure and optimize legal and litigation technology solutions to meet advanced firm requirements
Lead the integration of cloud and on premises data sources into SaaS platforms
Serve as a senior escalation point, providing Level 3 application support and resolving complex Level 2 issues
Partner with vendors to ensure alignment with firm standards, best practices, and efficiency goals
Manage system upgrades, conversions, and enhancements in coordination with non-IT business partners
Ensure all applications comply with security, governance, and compliance standards
Create and maintain detailed technical documentation covering configurations, integrations, and troubleshooting
Act as a subject matter expert for technology initiatives within Litigation Practice Delivery
Provide operational support, including participation in a shared-on call rotation

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Vacancy posted 11 hours ago

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