Field Service Technician
Puckett Machinery
Fuel Your Future. Fix What Matters. Work in the Field Where It Counts. At Puckett Machinery , we power Mississippi forward. As the exclusive Caterpillar® dealer serving central and southern Mississippi, we equip our customers with the tools and tech they need to build, move, and innovate. Now we're looking for a Field Service Technician to join our Flowood-based service team-and hit the road bringing top-tier service directly to the job site. This role is ideal for experienced diesel techs who want more autonomy, variety, and impact in their day-to-day work. You'll operate a fully equipped service truck, respond to customer calls, and perform diagnostics and repairs on some of the most advanced heavy equipment in the field. What You'll Do:
- Diagnose, repair, and maintain Caterpillar and allied diesel-powered heavy equipment at customer job sites-safely, efficiently, and with a strong customer-first mindset.
- Perform hands-on service work including disassembly, assembly, installation, and troubleshooting of hydraulic, powertrain, electrical (AC/DC), and diesel engine systems.
- Use industry-best tools and technical systems to test, measure, and adjust machine components.
- Determine reusability of parts based on OEM standards and coordinate part orders with your supervisor.
- Complete detailed service reports on all inspections and repairs using standard procedures-accurate, timely, and clear.
- Act as a technical ambassador: answer customer questions, provide insight on repairs, and represent Puckett with professionalism and expertise.
- Maintain all vehicle logs, DOT documentation, and comply with transportation and safety regulations.
- Keep your assigned service truck clean, well-maintained, and ready to roll.
- Scheduled on-call service.
- Stay up to date on tools, technologies, and industry best practices to deliver top-tier service every time.
- High school diploma or GED required. Technical training or military mechanical experience preferred.
- 3+ years of hands-on diesel technician experience, preferably with Caterpillar or competitive heavy equipment.
- 2+ years of experience in a field service environment preferred.
- Strong working knowledge of diesel engines, hydraulic systems, and electrical diagnostics.
- Basic welding and cutting skills a plus.
- Ability to read technical schematics and perform accurate troubleshooting.
- Current Class D driver’s license , DOT medical card, and clean MVR required.
- Familiarity with DOT regulations and ability to work in compliance with all safety and transport standards.
- Excellent customer service and communication skills.
- Comfortable working outdoors in varying conditions, often 8–12 hour shifts, with overtime and emergency calls as needed.
- Must possess and maintain a complete set of tools (both SAE and metric) required to perform repairs on heavy equipment.
- Competitive hourly pay with regular overtime opportunities
- Flexible scheduling options, including a 4-day workweek
- Comprehensive benefits package (medical, dental, vision, 401(k), PTO, and more)
- Fully equipped, company-provided service truck
- Ongoing Caterpillar and in-house technical training
- Career growth opportunities within a well-established company
- Independence in the field, backed by a strong support network
- A culture built on safety, respect, and customer service excellence
Vacancy posted 1 day ago
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