Remote Healthcare Customer Service Representative

Make a difference with every call. Help customers get the answers and support they need. We areseeking dependable, compassionate Healthcare Customer Service Representativeswho can listen carefully, resolve concerns, and make complex information easierto understand. In this role, you will handle incoming calls, navigate multiplesystems, and provide professional, thoughtful service, including support forolder adults. What you'll do Handlehigh-volume incoming calls, assess customer needs, and explain relevantproducts and services with professionalism, patience, and care. Navigatemultiple systems to gather and accurately document customer information. Usesound judgment to resolve concerns during the first call wheneverpossible, follow company policies and client guidelines, and escalatissues when needed. Meetservice quality, productivity, and attendance expectations while adaptingto change and identifying opportunities to improve the customerexperience. What you'll bring Atleast 3- 6 months of customer service experience; healthcare experience ispreferred. A relevant degree or appropriate education may substitute forexperience. Clearcommunication, analytical, and problem-solving skills, with a caringapproach to customer service- especially when assisting older adults. Integrity,dependable attendance, adaptability, and flexibility to work evenings,weekends, possible holidays, and occasional overtime. Abilityto pass a background check and drug screening. Work-from-home requirements Adedicated workspace in your home. Internetspeeds of at least 20 Mbps download and 10 Mbps upload. Awired internet connection; wireless access is not permitted. #J-18808-Ljbffr PSG Global Solutions, LLC