B2B Collections Specialist

B2B Collections SpecialistPortsmouth, VA$60k-$75kIndel Power Group is seeking an experienced B2B Collections Specialist to join our corporate Credit & Collections team in Portsmouth, VA. This role manages commercial customer accounts, drives timely payment, resolves billing disputes, and partners with customers and internal teams to keep accounts moving.What You'll DoManage a portfolio of B2B customer accounts and collect past-due balances.Conduct outbound collection calls and follow up on payment commitments.Monitor account activity and identify accounts requiring credit holds or escalation.Research and resolve billing, pricing, payment, and service disputes.Establish and monitor customer payment plans.Process customer payments and assist with missing or unclear remittances.Provide invoices, statements, contracts, and supporting documentation to customers.Partner with Sales, Accounts Receivable, and Customer Solutions to resolve account issues.Prepare delinquent accounts for outside collection agencies when necessary.Maintain accurate account notes, documentation, and reporting.What We're Looking For2+ years of collections experience, preferably B2B3+ years of customer service experienceExperience managing customer relationships and resolving account disputesStrong communication, negotiation, research, and problem-solving skillsProficiency with Microsoft OfficeHighly organized, self-motivated, and comfortable managing multiple prioritiesContract review experience preferredWhy Indel Power GroupCompetitive compensation package, DOERewarding work environmentOpportunities for relocation & advancementLong established, family-owned businessIndel Power Group offers:Excellent medical, dental, & vision coverageHealth savings accountShort-term/long-term disability and employee life insurance401k, with matchingEmployee Assistance Program (EAP)Paid Annual LeaveEight Paid HolidaysEmployee Referral ProgramOn the job paid trainingCompany events and employee recognition programsIndel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.