Client Success Manager

Overview We are seeking a driven Client Success Manager who thrives in dynamic, high-growth environments and is passionate about making risk management accessible to everyone and building lasting customer relationships. In this role, you will own a strategic book of business, guiding customers through every stage of their lifecycle—from onboarding and training to renewals and expansion. You will act as a trusted advisor, ensuring customers realize ongoing value from our platform and achieve their business outcomes. This role offers a hybrid work model with regular in-office attendance required at our Lehi, UT location. Key Responsibilities Own the end-to-end customer journey for your portfolio, driving onboarding, training, success planning, and business reviews. Build deep relationships with customers, developing tailored success plans aligned to their goals and desired outcomes. Proactively identify opportunities for account growth and renewal, partnering with sales on expansion strategies and upsell motions. Deliver engaging, value-driven onboarding experiences that accelerate time-to-value and platform adoption. Act as the primary point of contact for day-to-day questions, technical issues, and support needs via email and ticketing systems. Monitor and respond to support requests promptly, escalating where needed and ensuring a smooth resolution process. Monitor customer health through product usage analytics, success metrics, and feedback loops; take action to address risks early. Conduct regular check-ins and executive business reviews to track progress and reinforce long-term value. Advocate internally for customer needs by collaborating with product, engineering, and support teams to improve the user experience. Contribute to the development of playbooks, resources, and scalable processes to enhance the client success function. Maintain accurate records of customer activity and pipeline in our CRM system (HubSpot experience a plus). Qualifications 3+ years of experience in Customer Success, Account Management, GRC, or a related client-facing role at a SaaS company—preferably with compliance-driven or technical solutions. Comfortable working with security and compliance teams and bridging the gap between technical and non-technical personas. Proven track record of managing renewals and driving account growth with high client satisfaction and retention. Excellent communication and relationship-building skills, with the ability to influence senior stakeholders and navigate complex organizations. Strong problem-solving and project management abilities; highly organized and responsive. Familiarity with success planning, onboarding frameworks, and customer lifecycle methodologies. Comfortable analyzing usage data and customer feedback to inform strategy and prioritize actions. Proven ability to troubleshoot and resolve technical issues and respond to inbound support requests in a timely, helpful manner. Self-starter who thrives in a fast-paced, evolving environment with a mindset of continuous improvement. Proficiency with support tools is a plus. Zendesk, Slack, JIRA, and CRM systems like HubSpot Experience with compliance, cybersecurity, or GRC software is a big plus. Security tooling or risk programs Benefits Competitive salary and equity options. 100% company-paid health, dental, and vision coverage. Flexible work schedule and hybrid work options. Minimum of 10 mandatory PTO days + 10 paid company holidays. 100% paid parental leave. Professional development opportunities and ongoing learning initiatives. Vibrant company culture with a focus on innovation, collaboration, and growth. Location Lehi, UT (hybrid in-office required) Apply now and embark on a rewarding journey filled with opportunities for creativity, learning, and impact! #J-18808-Ljbffr Paramify