Financial Support Associate II

Job Overview Avantax, Inc. (Avantax), a unique community within Cetera Holdings, is seeking a Financial Planning Support Associate II who will handle all client inquiries and correspondence. This individual will also prepare all client review materials and reports. The Financial Planning Support Associate will assist in the preparation of client asset management, brokerage, and insurance accounts (research or preparing applications), and all administrative duties for assigned Financial Planning Consultants (FPCs). This individual must be an independent, flexible, professional person with the ability to make decisions. He/she must also be a proactive, organized individual with an eye for detail. Responsibilities Prepare and review new account paperwork in an accurate and timely manner. Organize and prepare client review materials, meeting agendas, weekly meeting updates, etc. Serve as a liaison between internal departments to resolve outstanding issues for Financial Planning Consultants (FPCs), Certified Public Accountants (CPAs), and clients. Assist FPCs with ongoing CPA, client, and prospect communication (e.g., the status of new and existing accounts, birthday reminders, cards, and letters). Update and maintain the Client Relationship Management (CRM) database (e.g., data entry, service requests, communication records). Process client requests regarding new contributions and distribution of funds. Communicate regularly with clients through phone and email to provide expedient and accurate information to FPCs and CPAs. These interactions include coordination of meetings, maintenance of account records, important documents, new account setup, transfer of assets, online client access, etc. Assist in training other Financial Service Assistants as needed. Recommend areas for process and procedure improvement to improve office efficiency. Perform other duties as assigned. Qualifications High school diploma or equivalent required. A combination of experience and education will be considered in lieu of a degree. 2-5 years of related Financial Services Industry or administrative services/training experience is preferred. Experience with CRM applications such as Salesforce is preferred. Experience with Microsoft program suite, including Word, Excel, and PowerPoint. Previous experience supporting Financial Professionals is preferred. Previous experience in a customer/client-facing role is strongly preferred. Certifications Financial Paraplanner Qualified Professional (FPQP) designation is a plus. Compensation The salary range for this role is $32/hr - $38.00/hr plus competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations. Benefits Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship. Easy access to mental health benefits to meet our team members and their families where they are. 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities. 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years. Paid parental leave to support all team members with birth, adoption, and foster. Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more. Employee Assistance Program (EAP), LifeLock, Pet Insurance and more. Equal Employment Opportunity Statement Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation or any other class protected by state and/or federal law. #J-18808-Ljbffr