Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule

About our Agency:
Our agency is built on collaboration, support, and a genuine passion for helping clients and one another succeed. With a team of 12 professionals, we foster an energetic, inclusive environment where every voice is heard, innovation is encouraged, and open communication is valued—even when conversations are tough. Community involvement is a core part of who we are, and our team regularly participates in charity runs, food drives, cancer walks, LGBTQ+ events, senior center outreach, and quarterly volunteer efforts, along with client appreciation events throughout the year.

We invest heavily in growth through ongoing training, mentorship, daily role plays, and access to conferences and certifications, while also supporting work-life balance with flexible schedules and a vibrant downtown office location surrounded by great restaurants and public transit. For our team, we offer competitive commissions, a health insurance stipend, paid time off, flexible scheduling, wellness support, and the tools needed to succeed. We’re a “work hard, play hard” team that celebrates wins, supports each other through challenges, and is always growing together—making this a great place for motivated, ethical, team-oriented individuals who want to build a meaningful and rewarding career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Ronald Demyers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.