Quality Control Manager

Quality Control Manager

Dynamic Systems, a division of Ho-Chunk, Inc. Location: West Point, NY Job Type: Full-time, weekends may be required Wage: DOE

The Quality Control Manager is responsible for implementing, managing, and continuously improving site-specific quality control (QC) programs to ensure compliance with contract requirements, corporate standards, and applicable regulatory frameworks. This role oversees inspections, audits, documentation, corrective actions, and quality risk mitigation while collaborating closely with program leadership, supervisors, and external stakeholders to support operational excellence within healthcare and facilities management environments.

Key responsibilities include implementing and maintaining proprietary, site-specific quality control processes and procedures using company-approved systems and software; conducting routine and special inspections, audits, and assessments to identify quality deficiencies, non-compliance, or process gaps; collaborating with program managers and supervisors to develop and refine quality control plans and performance strategies; monitoring the quality of materials, workmanship, services, and processes throughout the full project lifecycle; documenting, tracking, and reporting quality findings, trends, and recommended corrective actions; ensuring all quality control documentation, records, and reports are accurate, complete, and audit-ready; identifying potential quality risks and developing mitigation strategies to reduce operational impact; investigating root causes of quality issues and coordinating corrective and preventive actions across functional areas; gathering, analyzing, and evaluating customer feedback related to service quality and compliance; using quality data and feedback to support continuous improvement initiatives; coordinating with Environmental Health (EH), Assistant Environmental Health (AEH), Quality Assurance Supervisors, and Housekeeping Supervisors to align QC activities with contract requirements; managing budgets and resources associated with quality control activities; communicating quality control status, risks, and outcomes to clients, regulatory agencies, and internal leadership; and providing training and ongoing guidance to quality control personnel to ensure understanding of standards, procedures, and expectations.

Qualifications and experience required include a high school diploma or GED; minimum of one (1) year of experience in a related quality control or facilities management field; one to two (2) years of experience in quality control evaluation and reporting within facilities management operations; minimum of two (2) years of experience working in comparably sized healthcare facilities; knowledge of government regulations, Occupational Safety and Health Administration (OSHA), National Fire Protection Association (NFPA), and The Joint Commission standards; strong analytical, problem-solving, and decision-making skills; excellent written, verbal, and interpersonal communication skills; proficiency with computer systems and standard office software; ability to work independently with minimal daily supervision; and ability to communicate effectively in English in both written documentation and oral presentations.