IT Support Specialist II

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at

Work location:

• This position requires on-site presence in Ft. Wayne, and must report to the office every business day.

Job Summary

An IT Support Specialist provides technical assistance and support to users, troubleshooting hardware and software issues, installing and configuring equipment, and ensuring smooth IT operations. Responsibilities will also include supporting meeting spaces and supporting networking infrastructure.


Key Tasks & Responsibilities (Essential Functions)

Troubleshooting and Problem Solving:

• Diagnose and resolve hardware and software issues.
• Identify the root cause of technical problems and implement solutions.
• Document issues and resolutions for future reference.

Hardware and Software Management:

• Install, configure, and maintain computer hardware and software.
• Set up user accounts, permissions, and passwords.
• Manage and update software and operating systems.

User Support:

• Provide technical support to end-users via phone, email, or in-person.
• Answer user inquiries and address technical issues promptly.
• Train users on new technologies and software.

Network Support:

• Troubleshoot network connectivity issues.
• Monitor network performance and identify potential problems.
• Assist with network infrastructure maintenance.

Security:

• Ensure the security of computer systems and networks.
• Install and maintain security software and hardware.
• Assist with security audits and assessments.

Support AV (Meeting Spaces)

• Prepare and support meeting spaces
• Test and confirm functionality of the meeting spaces prior to meetings occurring
• Troubleshoot and implement fixes for hardware and Q-SYS in meeting spaces
• Supporting AV & MTR systems in a contempary workplace

Support Networking Infrastructure

• Basic network support for users
• Assist networking team with add or changes to network
• Troubleshoot and implement fixes with support of the Networking team

Skills and Minimum Experience Required

5+ Years exeprience in helpdesk support


1+ Year of providing AV Support in a fast-paced corporate executive environment, highly preferred

1+ Year experience supporting Networking preferred

Q-SYS Level 1 Required

Technical Skills:

• Strong knowledge of computer hardware and software
• Familiarity with operating systems (Windows, MacOS, Linux)
• Experiecne with Networking protocols and technologies
• Knowledge of security principles and best practices

Soft Skills:

• Excellent Communication skills (written and verbal)
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Customer Service Orientation

Preferred Skills and Experience

Associate's or Bachelor's degree in computer science or related field is preferred

Certifications:

• CompTIA A+ Preferred
• Other relevant certifications (CompTIA Network+, Microsoft Certifications, etc) preferred

Physical Requirements

• Light work

QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.

The range for this position is $48,000 to $86,000 annually. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.


Please click here and here for more information.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at View phone number on click.appcast.io, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.


Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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